Mandi Shaw
Carbondale,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Alternative Work Center Job Coach/Life Skills Mentor
Center For Comprehensive Services
Carbondale, IL
10.2006 - 01.2012
- Assisted participants in understanding how their disability affects their ability to work.
- Reviewed intake, service plan and supported documentation to assist participants.
- Coached clients on appropriate workplace behavior and expectations.
- Guided clients in learning to complete job tasks to develop motivation and skills.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
Undergraduate Internship
Carbondale Police Department
Carbondale, IL
08.2008 - 05.2009
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Observed and recorded details of criminal events according to departmental protocol.
- Interviewed witnesses and victims to determine critical details relevant to each case.
Caseworker-aide
Lutheran Social Services
Marion, IL
01.2004 - 09.2005
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
CSO-Community Service Officer
Carbondale Police
Carbondale, IL
03.2002 - 04.2004
- Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.
- Liaised with law enforcement agencies to investigate and solve crimes.
- Gathered data from a variety of sources such as databases, financial records, and surveillance footage.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Documented facts and statements gathered from complainants, witnesses and accused persons.
- Patrolled area undercover to combat organized burglary ring.
- Managed surveillance of individuals, specific properties and events.
- Organized police reports, depositions, affidavits and other legal documents.
- Delivered maximum levels of accuracy when conducting stationary and mobile surveillance on investigatory individuals.
- Monitored criminal activity within the jurisdiction through intelligence gathering methods.
- Participated in undercover operations aimed at uncovering criminal activity.
- Bagged evidence carefully and verified submission to proper department.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - Administration of Justice
Southern Illinois University Carbondale
Carbondale, IL05-2009
Skills
- Data Gathering
- Excellent Communication
- Recordkeeping
- Active Listening
- Public Speaking
- Teamwork and Collaboration
- Attention to Detail
- Task Prioritization
- Conflict Resolution
- Quantitative Analysis
- Trace Evidence Recovery
- Calm Under Pressure
- Crisis Intervention
- Case Documentation
Timeline
Undergraduate Internship
Carbondale Police Department
08.2008 - 05.2009
Alternative Work Center Job Coach/Life Skills Mentor
Center For Comprehensive Services
10.2006 - 01.2012
Caseworker-aide
Lutheran Social Services
01.2004 - 09.2005
CSO-Community Service Officer
Carbondale Police
03.2002 - 04.2004
Bachelor of Arts - Administration of Justice
Southern Illinois University Carbondale
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