Mandi Terry
Canton,MI
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Goal driven.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
Allen Park, Michigan
03.2018 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managing the profit and loss statement
- Oversaw daily cash handling procedures, reconciling discrepancies.
- Monitoring all logistics, freight, inventory and online services.
- Ensuring all safety and asset protection regulations and trainings are complete.
- Focused on Merchandising standards and overall appearance of the sales floor
- Organizing projects and merchandise resets.
- Coordinated with vendors to ensure proper brand representation.
- Coordinated donation initiatives to support community causes.
- Encouraging associate engagement and collaboration
Bartender Trainer
Chili's Restaurant
Canton, Michigan
07.2012 - 12.2017
- Trained new bartenders on drink preparation and customer service standards.
- Instructed trainees on how to properly use POS systems as well as handle cash transactions accurately.
- Provided excellent customer service
- Demonstrated safe working methods to ensure a safe environment for all staff members.
- Delivered high-quality customer service in a fast-paced bar environment.
Assistant Store Manager
Pacsun
Altoona, Pennsylvania
08.2007 - 05.2012
- Assisted in managing daily store operations and employee schedules.
- Supervised team members to ensure excellent customer service standards.
- Trained new staff on product knowledge and store policies.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer complaints and inquiries promptly and professionally.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Skills
- Inventory management
- Merchandising standards
- Visual merchandising
- P&L management
- Customer relationship management
- Vendor coordination
- Cash handling procedures
- POS systems operations
- Safety compliance
- Team leadership
- Project organization
- Problem solving
- Effective communication
- Powered equipment operator
Timeline
Assistant Store Manager
Lowes Home Improvment
03.2018 - Current
Bartender Trainer
Chili's Restaurant
07.2012 - 12.2017
Assistant Store Manager
Pacsun
08.2007 - 05.2012