Mandi Thompson
Sandy,UT
Summary
Results-driven professional with comprehensive experience in field sales and account management, focusing on building strong client relationships and driving business growth. Adept at negotiating services, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Construction Account Manager
Republic Services
Utah
01.2018 - Current
- Developed and maintained strong client relationships to drive sales growth.
- Actively searched and brought on new cliental to grow and diversify customer base through field sales, referrals, and inbound inquiries.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Monitored competitive landscape to inform pricing strategies and product positioning decisions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Oversaw account management processes, ensuring timely delivery of services and resolution of issues.
- Collaboration with operations, accounting, and other internal aspects to ensure smooth customer experience.
- Trained and mentored junior sales staff on best practices and effective selling techniques.
Inside Account Manager
Republic Services
Salt Lake City, UT
01.2015 - 12.2017
- Proactively maintain and retain relationships with existing customers for permanent commercial services in assigned territory.
- Manage book of business approx. 2000 accounts, $205 K annually
- Schedule and complete proactive customer calls.
- Performs contract re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
- Respond in a timely fashion to customer needs and cancellation requests in alignment with the established escalation policy.
- Proactively communicate with or respond to customers in support of pricing initiatives.
- Developed and maintain thorough knowledge of the company’s available services, lines of business, pricing structures, and offers additional services as appropriate to customers.
- Regularly meet with Sales Manager to review weekly activities and progress versus goals.
- Partners with Operations team when needed to address customer service issues.
- Achievements- 2016 Gold Tier Winner Circle Award
Sales Coordinator
Republic Services
Salt Lake City
01.2014 - 01.2015
- Worked with Sales Manager and Sales Personnel to ensure the day-to-day administrative requirements of the Sales Department were met.
- Ensure the timely and accurate completion of the Sales Transaction Report
- Managed the Broker book of business to retain and strengthen customer relations.
- Helped manage National Account and various needs for nationwide customers.
Dispatch
Allied Waste/ Republic Services
Pleasant Grove, UT
01.2007 - 01.2014
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Enhanced communication between drivers and dispatch through regular updates on delivery status and potential issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by implementing feedback processes for continuous improvement.
Customer Service Rep- Quality Team
Discover Card
West Valley City, UT
01.2006 - 01.2007
- Sale products to members based on their need for the card.
- Enroll card members in benefit programs
- Activate/De-active credit cards as needed
- Quality to help card members use more
- Balance Transfers to help customers save money and increase company profitability
- Hit monthly goals on sales, usage, and calls per hour
- Achievements- received the APEX award for hitting and exceeding my sales and quality goals 5 times.
Education
A.S Degree - Business Management
Salt Lake Community College
Skills
- Self-Motivated
- Positive Outlook
- Detail Oriented
- Problem Solver
- Salesforce
- Relationship building
- Field sales - Waste and Recycling
- Great listening and communication skills
- Grasp concepts quickly and great follow through
Winners Circle Platinum 2025
Awarded Winners Circle Platinum in 2025 for exceeding sales goals, team collaboration, and showing consistency in my growth and sales performance.
Timeline
Construction Account Manager
Republic Services
01.2018 - Current
Inside Account Manager
Republic Services
01.2015 - 12.2017
Sales Coordinator
Republic Services
01.2014 - 01.2015
Dispatch
Allied Waste/ Republic Services
01.2007 - 01.2014
Customer Service Rep- Quality Team
Discover Card
01.2006 - 01.2007
A.S Degree - Business Management
Salt Lake Community College