Esteban Brambila
Fresno,CA
Summary
Dedicated professional with extensive experience in account oversight and customer service. Skilled in analyzing metrics to identify opportunities for improvement and implementing solutions that enhance client relationships and operational workflows.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Construction Account Manager
Republic Services
05.2021 - 06.2026
- Oversaw client accounts by maintaining consistent communication and providing ongoing support to support satisfaction and retention.
- Developed client-focused strategic plans to streamline service delivery and strengthen operational efficiency.
- Partnered with cross-functional teams to resolve operational and service issues, supporting customer experience improvement.
- Analyzed account performance metrics to identify improvement opportunities and implemented actionable solutions.
Dispatcher
Republic Serivices
10.2016 - 05.2021
- Coordinated daily logistics operations to optimize route efficiency and minimize delays.
- Managed communication between drivers and clients to ensure timely service delivery.
- Monitored fleet performance using GPS tracking systems for real-time updates.
- Implemented process improvements that enhanced operational workflows and accuracy.
- Trained new dispatch staff on system usage and operational protocols for consistency.
- Analyzed service requests to develop effective scheduling strategies and resource allocation.
- Oversaw compliance with safety regulations and company policies in dispatch operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Dispatcher
Mid Valley Disposal
05.2009 - 09.2016
- Led initiatives to streamline communication processes, improving response times significantly.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma -
Roosevelt High School
Fresno, CA06-2002
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Relationship building and management
- Sales development
- Account oversight
- Client relationship building
- Issue resolution
- Networking skills
- Account development
- Client rapport
- Contract negotiation
- Operations
Accomplishments
I was able to save our biggest customer from going to our biggest competitor. Our competition had already 15 containers dropped and I was able to convince customer to resign for 3 more years with us..
My custom touch to customers is unmatched! I am willing to ask for opportunity in sites where they already have containers, and have succeed in taking customers away from the competition. I pride myself in my losses not my wins.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Construction Account Manager
Republic Services
05.2021 - 06.2026
Dispatcher
Republic Serivices
10.2016 - 05.2021
Dispatcher
Mid Valley Disposal
05.2009 - 09.2016
High School Diploma -
Roosevelt High School