Mandi Wilks, DMSc, PA-C
Summary
Experienced APP with 18 years in clinical practice and 6 years in pharmaceutical education and sales. Skilled in building relationships with healthcare professionals, facilitating scientific discussions, and promoting optimal patient care. Committed to enhancing customer satisfaction and implementing effective strategies to drive organizational success.
Overview
24
24
years of professional experience
Work History
ASSOCIATE DIRECTOR, Senior Clinical Education
Novartis Pharmaceuticals Corporation
08.2019 - 08.2025
- Conducted daily encounters with dermatology HCPs to provide relevant disease state information and resources.
- Fostered meaningful conversations with HCPs directly related to immunology, biologic therapy selection, and dermatological conditions such as psoriatic disease, hidradenitis suppurativa, and chronic spontaneous urticaria.
- Cultivated positive relationships with HCPs by promptly addressing inquiries and resolving complaints.
- Engaged with key stakeholders to align project objectives with corporate goals.
- Analyzed market trends to determine product positioning and competitive strategy.
- Led cross-functional teams to develop strategic initiatives for product launches (Ped PSO, HS, CSU).
- Pursued ongoing professional development through participation in seminars and conferences.
PHYSICIAN ASSISTANT
Dermatology Associates Of Knoxville
11.2003 - 08.2019
- Diagnosed, treated, & managed acute and chronic dermatological conditions
- Provided comprehensive education to patients and their families on diagnoses, prescribed medications, and treatment plans
- Precepted medical, physician assistant, and nursing students, enhancing clinical skills and supporting professional development of future healthcare providers.
- Participated as investigator in clinical trials of new therapies, advancing treatment options and improving patient care.
- Trained and supervised medical assistants and support staff to enhance delivery of comprehensive patient care and improve patient outcomes (Nurse Manager 2013-2015).
PHYSICIAN ASSISTANT
Pediatric And Adolescent Medicine
01.2002 - 07.2003
- Collaborated in patient care across hospital and office settings alongside a solo practitioner to support comprehensive treatment plans.
- Conducted newborn exams, admission summaries, H&Ps, discharge summaries, and managed inpatient care to optimize quality health outcomes.
- Performed well-child visits, sick visits, and sports physicals; interpreted lab results and developed patient education handouts to improve patient understanding and compliance.
Education
DOCTORATE OF MEDICAL SCIENCE -
Rocky Mountain College
Billings, MTMASTER OF MEDICAL SCIENCE -
Emory University
Atlanta, GABACHELOR OF SCIENCE -
Georgia Southwestern State University
Americus, GASkills
- Clinical education strategy
- Advanced knowledge in dermatology- with special focus on immunology, biologics, psoriatic disease, hidradenitis suppurativa, and chronic spontaneous urticaria
- Biologic therapy selection
- Disease state analysis
- Stakeholder engagement
- Team collaboration and leadership
- Critical thinking
- Attention to detail
- Emotional intelligence
Be Curious Rotation
TRAINING & DEVELOPMENT
Selected to participate in an 18 month (11/2021 to 5/2023) "Be Curious Rotation" in Training & Development.
- Assisted the product training manager with the onboarding of new hires, training on competitive landscape, and generation of future trainings and projects.
- Provided support in the recruitment and training of new hires.
- Facilitated training sessions to improve team performance and knowledge sharing.
- Streamlined communication processes among departments to foster collaboration and efficiency.
Awards and Acknowledgments
- Created DCS Clinical Liaison Rotation (2024)
- Identified opportunities for improvement in processes, procedures, and systems to better serve our team.
- Assisted senior leadership in developing long-term strategic plans for the organization.
- The creation of this rotation as well as previously earned awards/acknowledgments prompted the reward of the coveted CEO Field Award.
- CEO Field Award recipient (2024)
- Customer Focus Award (2023) (2024)
- Senior CE (2023)
- ITA Peer Award (2023) (2022)
- Values in Action (2022)
- President's Club (2021)
- Business Performance Award (2020)
Work-streams and Projects
- HS Blueprint team (2021)
- Data Lead (2025) (2024)
- Data Workstream (2025) (2024) (2021) (2020)
- PACE Workstream (2023)
- District Training Lead Workstream (2023)
- DCS Internal Stakeholder Project (2021)
- IHD Field Headquarter Immersion Program (2021)
- Team Branding Project (2021- 2023)
Memberships
- HBA (Healthcare Businesswomen's Association) 2024-present
- Women in Leadership 2022-present
Timeline
ASSOCIATE DIRECTOR, Senior Clinical Education
Novartis Pharmaceuticals Corporation
08.2019 - 08.2025
PHYSICIAN ASSISTANT
Dermatology Associates Of Knoxville
11.2003 - 08.2019
PHYSICIAN ASSISTANT
Pediatric And Adolescent Medicine
01.2002 - 07.2003
DOCTORATE OF MEDICAL SCIENCE -
Rocky Mountain College
MASTER OF MEDICAL SCIENCE -
Emory University
BACHELOR OF SCIENCE -
Georgia Southwestern State University