Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Mandi Wilson

Mendota

Summary

Dedicated and adaptable professional with 10 plus years in customer service and data entry. Adept at problem solving, multi-tasking, working under pressure, meeting tight deadlines, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

17
17
years of professional experience

Work History

Transportation Coordinator

Walmart
Spring Valley
03.2016 - 03.2023
  • Formulated shipping documents for material transported via private fleet.
  • Assign and dispatch drivers on loads.
  • Minimized empty miles and maximized driver service hours by implementing backhaul solutions.
  • Searched for backhaul solutions to minimize empty miles and maximize driver's hours of service.
  • Communicated delays and early arrivals to management.
  • Confirmed driver documents, including bills of lading, trailer placards.
  • Communicated with drivers during transit, clearly conveying route updates.
  • Monitored daily routes and delivery schedules, tracking dispatches in real-time.
  • Performed driver activity payroll audits while maintaining strict confidentiality.
  • Responsible for ensuring drivers met strict timelines.
  • Use of multiple programs at once such as Platform Science, WTMS, and Quintiq.
  • Extensive phone contact with drivers throughout the day.
  • Maintaining communication and addressing issues with non-fleet drivers.

Front Desk And Kids Zone Staff

Fox Valley YMCA
Sandwich
03.2006 - 03.2010
  • Enrolled new members and registered current members.
  • Handled cash and credit transactions. Start of day/end of day balance sheets.
  • Supervised children aged 6 weeks to 11 years old in daycare room.
  • Responsible for cleaning and sanitation in Kids Zone.
  • Maintained CPR certification including child/infant and AED.
  • Planned and supervised birthday events.
  • Participated in special events such as community dances, special needs events, and sporting activities.

Education

High School Diploma -

Plano High School
Plano, IL

Waubonsee Community College
Sugar Grove, IL

Skills

  • Time management
  • Outbound calling
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Team player
  • Cash handling
  • Customer Service
  • Data entry
  • Shipping documentation
  • Delivery tracking
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Team collaboration
  • Driver payroll audits

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Transportation Coordinator

Walmart
03.2016 - 03.2023

Front Desk And Kids Zone Staff

Fox Valley YMCA
03.2006 - 03.2010

High School Diploma -

Plano High School

Waubonsee Community College

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