Mandi E. Burgess
Kenner,LA
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
21
21
years of professional experience
Work History
Branch Manager
Mariner Finance
Slidell, LA
10.2023 - Current
- Managed daily branch operations to ensure efficient service delivery.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Facilitated weekly meetings with staff members to discuss progress.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
Assistant Branch Manager
Mariner Finance
Harvey, LA
04.2021 - 10.2023
- Operates cash drawer.
- Provides exceptional customer service to present and potential customers.
- Process credit loan applications with solutions based on the customers financial needs and offers all optional products that apply.
- Meets or exceeds my individual and branch goals.
- Collecting delinquent accounts.
- Coach co-workers to help them improve their results and meet their goals.
- Assist branch manager by preparing reports and any other way I can.
- Follows policy and procedure.
Account Representative
Mariner Finance
Harvey, LA
09.2018 - 04.2021
- Provides exceptional customer service
- Process credit applications in a timely manner for present customers and potential customers.
- Consistently meets or exceeds individual and branch goals.
- Contacts customers with past due balances to offer solutions and resolve delinquency.
- Maintains cash drawer
- Helps customers with loans and optional products based on their needs.
- Follows policy and procedure.
Overnight Baker
Sam's Club
Metairie, LA
10.2017 - 08.2018
- Ensure all product is baked and out for sale
- Keep work area clean
- Help customers (members) via phone and in person
Overnight Stocker
Sam's Club
Metairie, LA
04.2017 - 10.2017
- Accurately put merchandise on shelves to ensure larger sales percentages
- Layout changes
- Ensure all merchandise in the area has a sign
- Put all cardboard trash in bailer and plastic wrap in bag to be recycled
- Sweep area when finished stocking
Audit Inventory Sales
Sam's Club
Metairie, LA
06.2012 - 04.2017
- Perform audits and completes audit reports by counting merchandise, researching variances or discrepancies
- Identifying and accounting for shrink or overages
- Advises others on audit practices and principles
- Prepares audit reports and identifies causes for shrinkage or overage in a timely manner
- Tracks merchandise and maintains in-stock levels and controls shrinkage
- Recognizes what might be a problem and informs those who can correct it
- Meets deadlines and takes action in order to solve problems
- Communicates information
- Adapts to changing work demands and stays focused when faced with change or difficulties
- Stays open to and learns from feedback
- Creates documents and reports
Fax N Pull/ Click N Pull
Sam's Club
Metairie
11.2011 - 06.2012
- Pull the members order correctly and in a timely fashion
- Communicates with managers, supervisors, and members
Cashier
Sam's Club
Metairie, LA
07.2008 - 11.2011
- Customer service is priority
- Promote Sam's Plus Membership and credit cards
- Cash control
- Keep work space clean
Attendance Clerk Student Helper
East Jefferson High School
Metairie
08.2005 - 05.2008
- Greet all students and parents
- Ensure all students coming in the office are checked in
- Enter attendance information in the computer
- Use an filing system, answer phones, make announcements over the intercom
Education
University of New Orleans
2014
Delgado Community College
2011
Skills
- Microsoft excel, word & office
- Quick learner
- Reports generation and analysis
- Creative problem solving
- File/records maintenance
- Cash management
- Loan processing
- Customer service
- Team leadership
- Policy enforcement
- Time management
- Loans
- Loan application evaluation
- Interviewing and hiring
- Multi-tasking
Timeline
Branch Manager
Mariner Finance
10.2023 - Current
Assistant Branch Manager
Mariner Finance
04.2021 - 10.2023
Account Representative
Mariner Finance
09.2018 - 04.2021
Overnight Baker
Sam's Club
10.2017 - 08.2018
Overnight Stocker
Sam's Club
04.2017 - 10.2017
Audit Inventory Sales
Sam's Club
06.2012 - 04.2017
Fax N Pull/ Click N Pull
Sam's Club
11.2011 - 06.2012
Cashier
Sam's Club
07.2008 - 11.2011
Attendance Clerk Student Helper
East Jefferson High School
08.2005 - 05.2008
University of New Orleans
Delgado Community College