Summary
Overview
Work History
Education
Skills
Timeline
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Mandie Garcia

Houston,TX

Summary

Committed and driven professional with a passion for achieving goals. I prosper in a collaborative work atmosphere that fosters team synergy and excellence. My areas of expertise include providing exceptional customer service and ensuring a seamless experience for each individual. Additionally, I am eager to enhance my leadership abilities in the realm of customer service.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Pepper Body
07.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

YETI Coolers
06.2020 - 04.2023
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered a constant flow of customer calls with minimal wait times.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Achieved high service level scores by effectively resolving customer issues during the first contact.

Education

High School Diploma -

La Porte High School
La Porte, TX

Skills

  • Call Management
  • Data Entry
  • Product Knowledge
  • Complaint Resolution
  • Customer Service
  • Team Development
  • Staff Training
  • Microsoft Office Suite
  • Problem-Solving Abilities
  • Live Chat Support
  • Microsoft Outlook
  • De-Escalation Techniques
  • Professional Telephone Demeanor
  • Customer RMA Management

Timeline

Customer Service Representative

Pepper Body
07.2023 - Current

Customer Service Representative

YETI Coolers
06.2020 - 04.2023

High School Diploma -

La Porte High School

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Mandie Garcia