Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandie Nobles

Orange Park,FL

Summary

Dynamic legal professional with extensive experience at Farah & Farah, excelling in client communication and legal document preparation. Proven ability to enhance client satisfaction and streamline case management. A fast learner with exceptional organizational skills, adept at maintaining confidentiality and fostering positive client relations. Committed to delivering high-quality support in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Legal Assistant

Farah & Farah
10.2023 - Current
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.

Document Production Paralegal

Edwards Law Firm
01.2021 - 06.2023
  • Drafted legal documents such as Trusts and Estate Plans
  • Prepared the files and documents that the clients would need to go over and sign and then I would notarize them.
  • Created and organized all client documents and filed them efficiently to be able to find the clients information.

Social Media Specialist

Amazon
04.2020 - 01.2021
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.

Receptionist

North Florida Surgeons
11.2019 - 04.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.

Customer Service Manager

Walmart
06.2010 - 11.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

Ridge View
Orange Park, FL

Skills

  • Fast learner
  • Scheduling/Planning
  • Microsoft office
  • File organization
  • Calendar management
  • Legal document preparation
  • Client communication
  • Document preparation
  • Client relations
  • Client support
  • Exceptional telephone etiquette
  • Client service and support

Timeline

Legal Assistant

Farah & Farah
10.2023 - Current

Document Production Paralegal

Edwards Law Firm
01.2021 - 06.2023

Social Media Specialist

Amazon
04.2020 - 01.2021

Receptionist

North Florida Surgeons
11.2019 - 04.2020

Customer Service Manager

Walmart
06.2010 - 11.2019

Ridge View
Mandie Nobles