Mandie Smith
Mesa,AZ
Summary
Dynamic professional with a proven track record in office administration and customer service excellence, notably at Mainly Mini Splits of Arizona LLC. Expert in Microsoft Office Suite and data management, with a knack for fostering professional relationships and optimizing workflows. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Mainly Mini Splits of Arizona LLC
Apache Junction, AZ
01.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Responded promptly to client inquiries, ensuring efficient customer service.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Postmates Driver
Postmates
08.2020 - 12.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
DoorDash Driver
DoorDash
08.2020 - 12.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Owner, Head Photographer
MSM Photography
10.2014 - 06.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
Front Desk Receptionist
Lucerne Inn
03.2014 - 10.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Info Desk Receptionist
Clarkson University Office of Student Life
Potsdam, NY
05.2010 - 12.2012
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Education
Communications & Media
Clarkson University
Potsdam, NYPersonal Trainer
ISSA
Phoenix, AZ08.2020
Bachelor Of Arts - English
University of Phoenix
Phoenix, AZ01.2015
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Customer and client relations
- Computer proficiency
- Microsoft Office Suite
- Professional communication
- Professional and mature
- Invoice processing
- Meticulous attention to detail
- Data collection
- Data management
- Prioritization
- Multi-line phone systems
- Resourceful
- Event coordination
- Complex Problem-solving
- Bookkeeping
- Workflow optimization
Certification
Certified Personal Trainer, 2020
Certified Yoga Instructor, 2022
Certified Nutritionist, 2022
Certified Transformation Specialist, 2022
Timeline
Administrative Assistant
Mainly Mini Splits of Arizona LLC
01.2023 - Current
Postmates Driver
Postmates
08.2020 - 12.2022
DoorDash Driver
DoorDash
08.2020 - 12.2022
Owner, Head Photographer
MSM Photography
10.2014 - 06.2019
Front Desk Receptionist
Lucerne Inn
03.2014 - 10.2014
Info Desk Receptionist
Clarkson University Office of Student Life
05.2010 - 12.2012
Communications & Media
Clarkson University
Personal Trainer
ISSA
Bachelor Of Arts - English
University of Phoenix