Mandissa Turner
Brooklyn,NY
Summary
Organized Supervisor/Manager successful at taking on routine and complex business challenges with a resourceful and creative approach. Highly dependable, ethical and reliable support leader that blends advanced organizational, technical and business acumen. Recognized as driven, dedicated and hardworking with a history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager/Site Lead
HERRC, Asylum, COVID Vax & T2T
New York, NY
07.2021 - 02.2024
- Identifying potential problems and creating effective solutions to achieve strategic goals
- Devised processes to boost long-term business success and increase profit levels.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements..
Catering Steward Lead
Restaurant Associates at Google
New York, NY
12.2016 - 12.2020
- Awarded Google Catering food team of the year for 2018
- Use analytical skills to create business plans and strategies for profitability, reduced costs and increased efficiency
- Identify the client’s requirements and expectations for each event to provide impeccable service
- Completed monthly inventory audits of all in-house equipment to guarantee all items are in working condition and RTV items requiring repair
Assistant Prepared Foods Manager
Mrs. Green’s Natural Market
New York, NY
11.2014 - 11.2016
- Train, oversee, and occasionally coach over 20 employees
- Designing and implementing business plans and strategies for P&L management
- Oversee inventory and ordering of food, beverages and service equipment
- Investigate and resolve complaints regarding food quality and/or customer service
TeleSales Account Manager
Canadian Payment Services
New York, NY
06.2011 - 02.2014
- Acquired 5-15 new clients weekly increasing overall profits annually
- Promoted and solicited portable credit terminals to customers for national distribution in Canada
- Recommended services such as additional information required for retail credit card processing companies, including TD Bank, Moneris and First Data via E-Commerce
- Analyzed communication needs of business establishments using knowledge of the type of business, available telephone equipment and traffic studies
Street Outreach Worker and Lead Canvasser
New York Communities For Change
New York, NY
12.2013 - 11.2014
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Assisted in developing grant proposals to support social service initiatives.
- Monitored progress towards service plan goals.
- Developed and implemented strategies to enhance quality of social services.
Education
High School Equivalency Diploma -
University of The State of New York Edcation Dept.
Albany, NYSkills
Adaptable
Team Player
Goal Oriented
Active Listener
Leadership
Problem Solving
Microsoft Office
Google Suite
E-Commerce
P&L Management
Events Management
Construction, Painting, Plastering, Taping, Plumbing, Furniture and Equipment Building
Can operate Reach Truck, Order Picker, Slip Sheet, Pallet Jack and Forklift
Accomplishments
- Used Microsoft Excel and Tableau to develop inventory and inventory tracking spreadsheets.
Languages
Spanish
Professional Working
Certification
Operations Management Certifications
Food Safety Manager
March 2016 to March 2021
National Registry of Food Safety
New York State Driver's License
December 2015 to January 2028
New York State Food Handler
Timeline
Operations Manager/Site Lead
HERRC, Asylum, COVID Vax & T2T
07.2021 - 02.2024
Catering Steward Lead
Restaurant Associates at Google
12.2016 - 12.2020
Assistant Prepared Foods Manager
Mrs. Green’s Natural Market
11.2014 - 11.2016
Street Outreach Worker and Lead Canvasser
New York Communities For Change
12.2013 - 11.2014
TeleSales Account Manager
Canadian Payment Services
06.2011 - 02.2014
High School Equivalency Diploma -
University of The State of New York Edcation Dept.