MANDRA MEDEIROS
Tiverton,RI
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
11
11
years of professional experience
Work History
Universal Banker
Citizens Bank
04.2021 - Current
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
Manager
Dunkin' Donuts Franchising
03.2014 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Penn Foster
Canton, PA01.2004
Skills
- Team leadership
- Staff development
- Extremely organized
- Powerful negotiator
- Client assessment and analysis
- Strong verbal communication
- Independently motivated
- Customer support proficiency
- Proficient in Microsoft word, Excel, Access and Power Points
- Polite interactions
Accomplishments
- Exceeded monthly store sales goals 12 months in a row.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Universal Banker
Citizens Bank
04.2021 - Current
Manager
Dunkin' Donuts Franchising
03.2014 - 04.2021
High School Diploma -
Penn Foster
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