Mandrel Arrington
Consumer Compliance Program Leader
Atlanta,Georgia
Summary
Consumer compliance executive with 12+ years building enterprise programs across credit reporting, data privacy, UDAAP, and payments. Designs risk-based frameworks, policies, and MIS that align with board risk appetite and enable timely control implementation with product and engineering. Deep experience with CRA obligations under FCRA, GLBA safeguards, complaints and disputes, vendor oversight, and exam management. Adept at translating emerging requirements including Section 1033 data-access into actionable controls, training, and tooling.
Professional program management professional with proven track record in leading complex projects and driving impactful results. Strong focus on team collaboration, ensuring dependable performance, and adaptability to evolving needs. Expertise in strategic planning, resource allocation, risk management, and stakeholder engagement, coupled with exceptional problem-solving and leadership abilities.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Senior Program Manager, Regulatory Compliance Monitoring
Affirm
01.2022 - Current
- Built and scaled the merchant marketing compliance monitoring program for a national BNPL platform, introducing risk-based assessments, SOPs, and KRIs; reduced advertising exceptions by about 30 percent while supporting clean exams.
- Partnered with product, legal, and engineering on Reg Z implementation for BNPL digital accounts; mapped flows to disclosure and billing requirements and updated monitoring to validate new statements and error-resolution controls.
- Established bank-partner reporting and quarterly readouts; created interactive dashboards that cut reporting cycle time by 85 percent and improved issue closure speed by 40 percent.
- Strengthened vendor oversight with SLA scorecards and automated alerts; improved on-time performance to more than 95 percent and reduced escalations.
- Led mock-exam readiness and acted as primary liaison in monitoring-related reviews, maintaining zero material findings for the program.
- Advanced capabilities relevant to Section 1033 by embedding consumer-permissioned data concepts, standardized evidence capture, and API-driven monitoring signals into procedures.
Senior Director, Enterprise Risk and Compliance Monitoring
Equifax
01.2018 - 01.2022
- Designed and implemented the company’s first unified, post-breach consumer-compliance monitoring program across 12 processes with 96 metrics; established policies, standards, and QA that improved consistency and speed to insight.
- Served as primary liaison for federal and state examinations; presented monitoring results and remediation progress to the CCO, CISO, CTO, and Board with real-time dashboards that reduced prep time and supported zero monitoring-related material findings.
- Integrated privacy rights monitoring for CCPA within 90 days of the effective date; operationalized intake and fulfillment checks that sustained high accuracy and SLA adherence.
- Built complaint and dispute analytics aligned to FCRA requirements and CFPB focus areas, improving resolution timeliness and accuracy and enabling proactive remediation themes.
- Managed vendor and partner oversight with SLA tracking and periodic reviews, maintaining greater than 95 percent adherence while aligning controls to cloud and security transformation investments.
Vice President, Compliance Testing Manager
Truist Bank
01.2013 - 01.2018
- Built a risk-based QC QA framework and authored testing standards spanning UDAAP, Reg B Fair Lending, SCRA, FCRA FACTA, BSA AML, RESPA, and deposit rules; cut testing cycle time by about 20 percent and increased critical-issue detection.
- Created a 17-point Total Issue Reporting dashboard covering 250 plus metrics; reduced report production time by 50 percent and provided executives actionable prioritization of remediation.
- Led merger-integration testing for acquired banks, harmonizing controls across hundreds of branches with no conversion issues and no new exam findings tied to testing scope.
- Drove remediation testing for FHA underwriting and BSA AML orders; validated corrective actions and strengthened sampling and evidence standards used across the bank.
- Developed training and scorecards for testers and first-line partners that reduced onboarding time by 30 percent and improved on-time remediation from 65 to 94 percent.
OFAC Manager, Wire ACH Department, AVP
Royal Bank of Canada, RBC
2008 - 01.2012
- Administered sanctions screening for cross-border wires and ACH; implemented NACHA IAT requirements, upgraded SWIFT cover-payment processing, and tuned interdiction queues to reduce false positives by roughly 25 percent.
- Built case-management SLAs and trained operations and investigations staff, cutting turnaround time and strengthening audit outcomes.
- Supported the divestiture to PNC by documenting processes, coordinating data extracts, and ensuring continuity of cross-border services without conversion issues.
Education
Master of Science - Decisional Science
North Carolina Central University
Durham, NC 05.2001 -
Bachelor of Science - Business Administration And Management
North Carolina State University
Raleigh, NC 05.2001 -
Skills
- Program design and governance
- Risk assessment and risk-appetite alignment
- Policies and procedures
- UDAAP, FCRA, GLBA, TILA Reg Z, BSA AML OFAC
- Complaint and dispute management
- Model and analytics control alignment
- MIS and executive dashboards
- Board reporting
- Vendor and third-party oversight
- Exam readiness and regulatory liaison
- Open banking and consumer-permissioned data
- Training design and delivery
- Power BI, Tableau, Excel, SQL, GRC platforms
- Microsoft Excel, PowerPoint, Project advanced
- Power BI and Tableau dashboards
- SQL and SAS for sampling and exception reporting
- Looker
- GRC platforms Archer, enterprise exam management
- Jira and Confluence
- API data extraction and automated evidence capture
Certification
Truist Leadership Institute communication and executive-readout courses
Timeline
Senior Program Manager, Regulatory Compliance Monitoring
Affirm
01.2022 - Current
Senior Director, Enterprise Risk and Compliance Monitoring
Equifax
01.2018 - 01.2022
Vice President, Compliance Testing Manager
Truist Bank
01.2013 - 01.2018
Master of Science - Decisional Science
North Carolina Central University
05.2001 -
Bachelor of Science - Business Administration And Management
North Carolina State University
05.2001 -
OFAC Manager, Wire ACH Department, AVP
Royal Bank of Canada, RBC
2008 - 01.2012
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