Mandryx Riordan
Des Moines,IA
Summary
Highly motivated team player with passion for helping others succeed. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in setting goals, delegating tasks, and obtaining team feedback. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
13
13
years of professional experience
Work History
Client Care Advocate II
Global Atlantic Financial Group
Des Moines, Iowa
01.2024 - Current
- Providing excellent customer service
- Servicing new buisness, post issue phone lines on Fast, Zinnia, and Ingenium systems.
- Supporting fellow customer service representatives on helpline.
- Servicing licensing, commissions, and long term care claims phone lines.
- Leading licencing and commissions helpline chat.
- Mentoring new hires.
- Member of Employee Engagement Advisory Council (Event Planning) January 2025 - Present.
- Member of Pride Buisness Network (PNB) and Viva! Buisness Network (VBN) April 2024 - Present
Team Lead
Walmart
04.2015 - 03.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different departments to provide optimal coverage and meet financial goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Mentored and guided employees to foster proper completion of assigned duties.
Paraeducator
Knoxville Community School District
08.2012 - 03.2020
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
Education
Associate In General Education - General
Umass Global
Irvine, CASkills
- Valid Driver's License
- Leadership
- Team Meetings
- Team Monitoring
- Team Member Motivation
- Guest Satisfaction
- Employee Evaluation
- Crisis Management
- Documentation
- IEP Compliance
- Group and Individual Instruction
- Classroom Management
- Student Health and Safety
- Complaint Resolution
- Workload Delegation
Education
true
Timeline
Client Care Advocate II
Global Atlantic Financial Group
01.2024 - Current
Team Lead
Walmart
04.2015 - 03.2023
Paraeducator
Knoxville Community School District
08.2012 - 03.2020
Associate In General Education - General
Umass Global