Mandy Anderson
Rochester,MN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager - BSA Officer
Accentra Credit Union
Kasson , MN
04.2021 - Current
- Effectively developed and mentored team members at Kasson branch
- Manage multiple vendor relationships and ensure their compliance with company policies.
- Manage and support administrative functions for operations systems.
- Responsible for assuring compliance by updating and creating new policies
- Enhanced current procedures while introducing new procedures to optimize effectiveness and precision.
- Implemented updates to the Record Retention Policy along with an accompanying schedule
- Skilled in executing various tasks related to online banking operations, debit card services, back office systems management for loan processing and new account setups while complying with regulations.
- Assists with internal support for the entire organization.
- Participates in community events to promote brand awareness.
- Disciplines employees to encourage compliance with company policies and procedures.
- Responds promptly to customer inquiries or complaints in a polite manner.
Branch Operations Manager
Home Federal Savings Bank
Rochester, MN
11.2007 - 03.2021
- Led and managed the sales and service operations at Home Federal Savings Bank's Civic Center Drive location from July 2015 to March 2021.
- Trained, led, and coached my team to provide the best customer service to our clients, while making sure they are fully educated on our products and services.
- Selected by senior management to review all branches and redevelop the audit program within the bank, making sure all branches complied and understood expectations under new management.
- Implemented a successful, ongoing training program for branch personnel in collaboration with new employee training. As a result, debit card dispute costs were halved due to enhanced dispute resolution skills saving over $40k in the first year.
- Contributed significantly to the branch's transformation from a negative net checking branch to a positive one within 2 years, ensuring continued success thereafter.
Education
Sterling High School
Sterling, ILSauk Valley Community College
Dixon, ILSkills
- Relationship Building
- Business Development
- Branch Operations Management
- Excels in team leadership
- Sales Development
- Coaching and Mentoring
- Process Improvement
- Employee Development
- Verbal/written communication
- Training and Development
- Excellent time management skills
- Regulatory Compliance
- Credit underwriting
Certification
- Bank Secrecy Act and Compliance Specialist
- Fraud Prevention Specialist
- Certificate in Project Management
- Minnesota Credit Union Executive Leadership Certification
Timeline
Branch Manager - BSA Officer
Accentra Credit Union
04.2021 - Current
Branch Operations Manager
Home Federal Savings Bank
11.2007 - 03.2021
Sterling High School
Sauk Valley Community College
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