Grace Plaggemeyer
Wright,WY
Summary
Dynamic Branch Manager focused on driving exceptional member service and regulatory compliance. Skilled in coaching and mentoring teams to foster employee development and operational excellence. Committed to implementing strategies that enhance member satisfaction and improve branch performance. Proven track record of enhancing operational efficiency and improving member satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wright Branch Manager/ BSA Compliance Officer
Campco Federal Credit Union
Wright, WY
01.2026 - Current
- Directed daily operations to ensure exceptional member service and compliance with financial regulations.
- Implemented strategic initiatives to enhance operational efficiency and improve member satisfaction scores.
- Mentored and developed branch staff, fostering a culture of continuous improvement and professional growth.
- Analyzed financial performance metrics to identify trends and drive decision-making for resource allocation.
- Oversaw risk management processes, ensuring adherence to policies while safeguarding member assets.
- Enhanced branch visibility through community outreach programs, strengthening relationships with local organizations and members.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
Financial Partner
Campco Federal Credit Union
Wright, WY
09.2016 - Current
- Processed loan applications efficiently, ensuring adherence to regulatory guidelines.
- Reviewed borrower documentation for accuracy and completeness, minimizing errors in submissions.
- Managed communication with clients, providing updates and clarifying loan terms effectively.
- Trained junior staff on best practices for processing loans and maintaining compliance standards.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Managed cash drawer, balancing daily transactions to maintain financial integrity.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Trained new tellers in operational procedures, enhancing team performance and service quality.
- Implemented security measures to safeguard cash handling and protect customer information effectively.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
Part-Time Teller
Campco Federal Credit Union
Wright, WY
03.2016 - Current
- Processed member transactions efficiently and accurately, ensuring a seamless banking experience.
- Assisted members with inquiries regarding account balances, services, and product offerings.
- Managed cash drawer, balancing daily transactions to maintain financial accuracy.
- Educated members on digital banking tools, enhancing user engagement and satisfaction.
Education
Bachelor of Science - Business Management
Colorado State University Global
Denver, Co01.2026
Skills
- Branch operations management
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Employee development
- Staff management
- Cash handling
- Proficient in MS office
Certification
- Certified Bank Secrecy Act Professional
- Notary Public
Timeline
Wright Branch Manager/ BSA Compliance Officer
Campco Federal Credit Union
01.2026 - Current
Financial Partner
Campco Federal Credit Union
09.2016 - Current
Part-Time Teller
Campco Federal Credit Union
03.2016 - Current
Bachelor of Science - Business Management
Colorado State University Global