Mandy Berthiaume
Brooklyn,NY
Summary
Dynamic and service-oriented professional with a strong multitasking ability, honed at The Gibson Brooklyn. Proven track record in enhancing customer satisfaction through exceptional service and high-quality cocktail preparation. Highly reliable team player, adept at managing cash transactions and maintaining a clean, organized workspace to ensure compliance with health regulations.
Overview
15
15
years of professional experience
Work History
Bartender
The Gibson Brooklyn
Brooklyn, NY
09.2021 - Current
- Developed knowledge of cocktail recipes and drink preparation techniques.
- Assisted in maintaining cleanliness and organization of bar area.
- Provided exceptional customer service by engaging with patrons.
- Learned to operate bar equipment, including mixers and shakers.
- Supported inventory management by restocking supplies as needed.
- Collaborated with team members to ensure efficient service during peak hours.
- Adapted quickly to changing customer preferences and bar demands.
- Gained experience in handling cash transactions and operating POS systems.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Screen Printer
Econo Graphics
Brooklyn, NY
02.2013 - 09.2025
- Operated screen printing machines to produce high-quality prints on various materials.
- Collaborated with design team to ensure accurate reproduction of artwork and branding elements.
- Maintained cleanliness and organization of printing workspace to enhance efficiency and safety.
- Conducted routine equipment maintenance to minimize downtime and ensure optimal performance.
- Implemented process improvements that streamlined workflows, reducing production time while maintaining quality standards.
- Monitored inventory levels of inks, screens, and supplies to prevent shortages during production runs.
- Resolved technical issues with printing equipment promptly, ensuring consistent output and adherence to deadlines.
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
- Prepared, mixed and loaded screen ink.
- Optimized print results with precise application of emulsion coatings for optimal exposure times and image clarity on screens.
- Performed quality checks and dried, folded and packed completed articles.
- Ensured accurate project completion through meticulous attention to detail in alignment, registration, and curing processes.
- Cleaned, adjusted and repaired screen printing machines.
- Streamlined production process by effectively managing ink mixing, color matching, and screen preparation.
- Maintained relationships with clients through punctuality and excellent customer service.
- Enhanced print quality by performing routine maintenance and cleaning on screen printing equipment.
Sales Associate
Area Kids
Brooklyn, NY
12.2013 - 02.2014
- Fostered strong customer relationships through personalized service and attentive communication.
- Maintained accurate inventory levels, ensuring timely restocking of merchandise.
- Facilitated product knowledge training for new team members to enhance sales effectiveness.
- Operated POS systems efficiently, processing transactions and managing cash flow accurately.
- Collaborated with management to develop merchandising strategies that increased product visibility.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Counter Server
Fornino Pizza
Brooklyn, NY
04.2010 - 11.2013
- Provided exceptional customer service, ensuring positive dining experiences for patrons.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained cleanliness and organization of counter areas, adhering to health and safety standards.
- Assisted in training new staff on menu items and operational procedures.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction levels.
- Implemented process improvements that streamlined workflow during peak hours.
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
Education
Associate of Arts - Graphic Design
Austin Community College
Austin, TX05.2009
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Service-oriented mindset
Timeline
Bartender
The Gibson Brooklyn
09.2021 - Current
Sales Associate
Area Kids
12.2013 - 02.2014
Screen Printer
Econo Graphics
02.2013 - 09.2025
Counter Server
Fornino Pizza
04.2010 - 11.2013
Associate of Arts - Graphic Design
Austin Community College