Mandy Brown
Auburn,IN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
38
38
years of professional experience
Work History
Administrative Assistant
Allen County Department of Health
10.2017 - Current
- Process applications and payments. Balance at day end.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enter complaints.
- Issue permits.
- Process and distribute mail.
- Monthly reports.
- Assist with any special projects.
Clerical Assistant
Department of Family and Children Services
03.2015 - 10.2017
- Maintain case files and records in database.
- Managed correspondence, answering phones, and directing inquiries at front counter to appropriate personnel.
- Maintained confidentiality of sensitive department information while handling sensitive documents and communications.
- Monthly reports.
- Request birth/death records, social security cards, immunization records, credit reports.
- Case mailings
- Prepare discovery for legal department.
- Assist case workers with any clerical task.
Secretary to Athletic Director
DeKalb High School
11.2004 - 08.2013
- Prepare money boxes and sell tickets for athletic events.
- Prepare team rosters and event programs.
- Prepare official’s contracts.
- Prepare awards certificates and program.
- Act as back-up to school treasurer.
- Answer telephone and greet students and public.
- Managed incoming and outgoing correspondence, maintaining confidentiality.
- Schedule athletic transportation.
- Track physical and concussion forms along with academic eligibility for athletes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Secretary to Principal
DeKalb High School
10.1987 - 02.1995
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and greeted callers. Greeted students and public.
- Provided clerical support to staff by copying, faxing, and filing documents.
- Assisted in event planning for workshops or social gatherings.
- Tracked faculty/staff attendance for payroll reporting.
- Hired substitutes for faculty absences.
- Oversaw inventory of office supplies, ensuring availability.
- Managed incoming and outgoing mail and faxes.
Education
Secretarial Science Program -
International Business College
Fort Wayne, INSkills
- Customer service
- Data entry
- Office administration
- Time management
- Microsoft Office Suite
- Professional communication
- Deadline oriented
- Professional and mature
- Confidential document control
Timeline
Administrative Assistant
Allen County Department of Health
10.2017 - Current
Clerical Assistant
Department of Family and Children Services
03.2015 - 10.2017
Secretary to Athletic Director
DeKalb High School
11.2004 - 08.2013
Secretary to Principal
DeKalb High School
10.1987 - 02.1995
Secretarial Science Program -
International Business College
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