Mandy Campos
Dallas,TX
Summary
- Demonstrated to solve problems independently and perform at an optimal level.
- Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
- Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
- Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
2
2
years of professional experience
Work History
Insurance Specialist
Mckesson
11.2023 - 03.2024
- Developed strong rapport with providers/vendors which led to better negotiating power on behalf of clients when needed.
- Investigated and processed claims swiftly to keep customers satisfied.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Developed and implemented promotional strategies to increase customer base.
- Generated leads through cold-calling, networking and other outreach methods.
Tech Support
AT&T
12.2022 - 10.2023
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Generated reports to track performance and analyze trends.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Researched and identified solutions to technical problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Security Officer
Allied Univeral
01.2022 - 10.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
High School Diploma -
Franklin D Roosevelt High School
Dallas, TX05.2022
Skills
- CRM Software
- Vision and dental insurance
- Consultative Sales Approach
- Customer Complaint Resolution
- Email Marketing
- Asset Protection
- Requirements Reviews
- Asset protection expertise
- Bookkeeping Support
- Policy Knowledge
- Client Relations
- Call Center Customer Service
Timeline
Insurance Specialist
Mckesson
11.2023 - 03.2024
Tech Support
AT&T
12.2022 - 10.2023
Security Officer
Allied Univeral
01.2022 - 10.2022
High School Diploma -
Franklin D Roosevelt High School
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