Jazlynn Cruz
Colorado Springs,CO
Summary
Dynamic Insurance Specialist with a proven track record at USAA Insurance, skilled in policy analysis and regulatory compliance. Enhanced client protection through strategic recommendations and developed impactful training materials. Committed to exceptional customer service, driving improvements that significantly reduced claims processing times and elevated team performance.
Overview
8
8
years of professional experience
Work History
Insurance Specialist
USAA Insurance
10.2024 - Current
- Analyzed policy coverage to identify gaps and recommend enhancements for client protection.
- Developed training materials to improve staff understanding of insurance products and compliance standards.
- Reviewed claims for accuracy, ensuring timely processing and adherence to company policies.
- Implemented process improvements that reduced turnaround times for customer inquiries and claims handling.
Manager
SYNERGY HomeCare
03.2018 - Current
- Oversaw daily operations, ensuring compliance with regulatory standards and enhancing service delivery quality.
- Developed and implemented staff training programs to improve caregiver performance and client satisfaction.
- Managed scheduling for caregivers, optimizing resource allocation to meet client needs effectively.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity and morale.
- Analyzed service metrics to identify trends, driving strategic initiatives for service improvement and growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Certificate of Technical Studies - Medical Assistant
Pima Medical Institute
Colorado Springs, CO06-2021
High School Diploma -
Waianae High School
Waianae, HI06-2009
Skills
- Documentation skills
- Policy analysis
- Regulatory compliance
- Reporting skills
- Customer service
- Client needs analysis
- Policy writing
- New client acquisition
- CRM software
Timeline
Insurance Specialist
USAA Insurance
10.2024 - Current
Manager
SYNERGY HomeCare
03.2018 - Current
Certificate of Technical Studies - Medical Assistant
Pima Medical Institute
High School Diploma -
Waianae High School