Mandy Cansler
Hickory,NC
Summary
Executive leader with a solid track record for leading multiple functional areas and delivering
results to drive strategy. Demonstrated management style strongly emphasizes teamwork,
creativity and empowerment. Reputation for strong work ethic, high energy, consistency and
passion for continuous improvement, engagement and operational excellence achieved through
performance cultures.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Chief Clinical Officer
Graystone Eye
01.2017 - Current
- Improved patient outcomes by implementing evidence-based clinical protocols and best practices.
- Developed and executed strategic initiatives for enhanced clinical performance and operational efficiency.
- Led interdisciplinary teams to deliver high-quality, patient-centered care in a fast-paced clinical environment.
- Established and maintained collaborative partnerships with key stakeholders, promoting organizational alignment and driving essential change.
- Enhanced patient satisfaction by optimizing care delivery processes and streamlining communication among healthcare providers.
- Championed continuous quality improvement efforts, identifying opportunities for improvement and implementing targeted interventions.
- Created a culture of accountability through data-driven performance management systems and regular feedback mechanisms.
- Spearheaded the development of innovative clinical programs, addressing gaps in service offerings and meeting evolving patient needs.
- Recruited top talent for key leadership positions, fostering professional growth through mentorship and ongoing education opportunities.
- Implemented cutting-edge technology solutions to enhance overall efficiency within the organization''s operations.
- Increased employee engagement levels through the implementation of transparent communication channels that empowered staff members to contribute ideas regarding improvements in operations.
- Streamlined workflows leading to more efficient use of existing resources within various departments throughout the organization.
- Optimized patient flow and throughput by establishing new processes that focused on reducing wait times, improving access to care, and enhancing overall satisfaction levels.
- Developed education programs to improve patient outcomes and quality of care.
- Represented organization at industry conferences and events.
- Oversaw business-wide changes to modernize procedures and organization.
- Cultivated company-wide culture of innovation and collaboration.
Director of Clinical Services
Graystone Eye
01.2016 - 01.2017
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and adjusted work schedules for all locations.
- Implemented new policies and educated staff on changes.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
- Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent patient care services.
Clinical Coordinator
Graystone Eye
01.2012 - 01.2017
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Proven ability to communicate effectively with physicians and upper level management
- Provided direct support to a clinical team of over 60 clinicians
- Streamlined workflow processes for increased efficiency in clinical processes.
- Proven clinical skills in comprehensive, retina, pediatric, glaucoma, cornea, refractive, and oculoplastics subspecialties
- Member of Quality Improvement Committee
Multiple Team Lead Clinical Roles
Graystone Eye
02.2005 - 01.2012
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Scribe
- Surgery counseled
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Certified Ophthalmic Assistant
Graystone Eye
08.2000 - 01.2005
- Enhanced clinic efficiency with accurate maintenance of patient records.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
Education
Associate of Science - Ophthalmic Medical Assistant Program
Caldwell Community College And Technical Institute
Hudson, NC05.2000
Skills
- Quality Improvement
- Project management
- Strategic planning
- Emotional intelligence
- Conflict resolution
- Stakeholder engagement
- Budget management
- Operations Management
Certification
- Certified Ophthalmic Assistant (COA) obtained in 2000
- Certified Ophthalmic Technician (COT) obtained in 2013
- Certified Ophthalmic Executive (COE) obtained in 2022
- Certified Ophthalmic Medical Technologist (COMT) obtained in 2022
Timeline
Chief Clinical Officer
Graystone Eye
01.2017 - Current
Director of Clinical Services
Graystone Eye
01.2016 - 01.2017
Clinical Coordinator
Graystone Eye
01.2012 - 01.2017
Multiple Team Lead Clinical Roles
Graystone Eye
02.2005 - 01.2012
Certified Ophthalmic Assistant
Graystone Eye
08.2000 - 01.2005
Associate of Science - Ophthalmic Medical Assistant Program
Caldwell Community College And Technical Institute
Similar Profiles
Kristian SchlichtingKristian Schlichting
Ophthalmic Assistant at Graystone EyeOphthalmic Assistant at Graystone Eye
Kaitlin TateKaitlin Tate
Appointments Scheduler at Graystone EyeAppointments Scheduler at Graystone Eye
Dawn HallDawn Hall
Surgical Technologist at Graystone Eye Surgery CenterSurgical Technologist at Graystone Eye Surgery Center