Summary
Overview
Work History
Education
Skills
Timeline
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Mandy Duong

Fort Lupton,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Onsite Manager

PrimeSource Staffing
07.2021 - Current
  • Account manager for OtterBox and managed three onsite supervisors.
  • Developed strong relationships with client.
  • Enhanced client satisfaction by consistently meeting staffing needs and maintaining clear communication throughout.
  • Conducted audits on badges and employees in system.
  • Collaborated with upper management daily.
  • Supported onsite manager at Smucker.
  • Monthly business review meetings with OtterBox and weekly meetings with Smucker.
  • Conducted training orientations for both clients.
  • Trained new managers and supervisors.
  • Scheduled candidates for all three northern offices.
  • Sourced and recruited candidates through social media, database, and other internet sites.
  • Reviewed candidate applications, interviewed, entered in Temps Plus, and E-Verify.
  • Identified best fit for employees to place into jobs.

Childcare Provider

Independent
08.2018 - 06.2021
  • CPR certified.
  • Provided childcare for children 6 months – 9 years.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.

Sales and Support Generalist

Victoria’s Secret
03.2017 - 12.2019
  • Communicated accurate information about promotions, customer programs and products, and driving retention.
  • Contributed to design and setup of merchandise displays promoting key products.

Office Administration

Pinyon Tree Plaza
10.2014 - 01.2017
  • Carrying administration duties such as billing, filing, typing, copying, scheduling, etc..
  • Coordinating repairs to units and resolving tenant issues
  • Relying to email, telephone, or face to face enquiries.

Front Desk Clerk

Terrace Motel
01.2012 - 08.2014
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Maintained financial accuracy by collecting deposits, fees, and payments.

Education

Bachelor of Business Administration - Human Resource Management

University of Colorado Denver
Denver
05.2021

Skills

  • Microsoft Office
  • Computer Technology
  • Google Suites
  • Customer Service
  • Training and Development
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Goal Setting

Timeline

Onsite Manager

PrimeSource Staffing
07.2021 - Current

Childcare Provider

Independent
08.2018 - 06.2021

Sales and Support Generalist

Victoria’s Secret
03.2017 - 12.2019

Office Administration

Pinyon Tree Plaza
10.2014 - 01.2017

Front Desk Clerk

Terrace Motel
01.2012 - 08.2014

Bachelor of Business Administration - Human Resource Management

University of Colorado Denver

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