MANDY ELLIS
Duncansville,PA
Overview
17
17
years of professional experience
Work History
HR Secretary
Hollidaysburg Area School District
Hollidaysburg, Pennsylvania
07.2024 - Current
- Responded to requests from current employees concerning benefits packages or other employment related topics.
- Developed effective relationships with all levels of employees within the organization.
- Reviewed resumes submitted by applicants; conducted initial screening of candidates based on qualifications.
- Assisted in the recruitment process by scheduling job interviews and assisting with new hire onboarding paperwork.
- Handled confidential information in accordance with company policies and legal requirements.
- Responded to internal and external HR-related inquiries or requests.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Ensure payment for pre-employment drug screening.
- Assist with preparation of Personnel List for Board Meeting.
- Following Board Meeting-Distribute list to appropriate people, submit payroll change forms, send approval letters to current & future employees.
- Facilitate yearly flu clinic.
- Updated HR databases with employee changes in position, salary, and personal information and updated clearances.
Income Maintenance Caseworker
Commonwealth of PA Dept. of Human Services
Altoona, Pennsylvania
03.2023 - 07.2024
- Assessed and documented the financial, medical, and other needs of clients.
- Provided information to clients regarding available services and resources.
- Interpreted policies, laws, and regulations relevant to assigned caseloads.
- Performed data entry into computer systems for tracking client information.
- Responded timely to inquiries from clients regarding their benefits status.
- Ensured compliance with applicable regulations and procedures.
- Participated in trainings and workshops related to income maintenance caseworker duties.
- Advised clients on how best to use their benefits in order to improve their quality of life.
- Participated in and successfully completed on-the-job training.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Store Manager
Sally Beauty
Altoona, Pennsylvania
09.2019 - 03.2023
- Implemented efficient systems for tracking stock movement.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Organized and conducted whole store inventory yearly.
- Traveled to assist other store managers with their needs (managing the store when they're out, assisting with inventory or store moves).
- Maintained accurate records of employee performance reviews.
- Recruit & hire talent, develop & maintain a high performing team.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Trained employees to ensure compliance with Hazardous Waste safety regulations and company policies.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Trained and mentored associates to teach daily tasks and procedures.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Lead and support all visual directives, floor-sets and markdowns.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Merchandise Manager
Gabe's
Altoona, Pennsylvania
03.2018 - 07.2019
- Perform opening and closing procedures (including arming & unarming the store and bank runs).
- Created seasonal and promotional displays to maximize sales and profits.
- Analyzed financial data such as profit margins and cost analysis reports in order to make informed decisions about purchasing activities.
- Analyzed customer preferences and buying trends to determine the optimal product mix for the store.
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and implemented merchandise strategies to increase sales.
- Provided ongoing training for staff members on how best to utilize merchandise resources.
- Assisted customers in selecting appropriate items based on their individual needs.
- Identified areas of improvement within the current inventory system in order to streamline processes.
- Managed store personnel in order to meet staffing requirements while staying within budget.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
- Executed special projects and promotional events to drive brand awareness and increase customer engagement.
- Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
- Ensured compliance with industry regulations and company policies throughout the merchandising process.
- Assisted with yearly whole store inventory process.
- Responsible for overseeing the Ladies, Juniors, Accessories, Intimate Apparel, Shoe Departments
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Warehouse Manager
Gabe's Department Store
Altoona, Pennsylvania
06.2017 - 03.2018
- Conducted regular audits of warehouse operations to identify areas of improvement.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Processed and properly disposed of store damages.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Consistently met company and department objectives within budget and time constraints.
Assistant Store Manager
Bath & Body Works
Johnstown, Pennsylvania
10.2015 - 06.2017
- Brand Manager-Executed all floor sets, scheduled staff to complete and completed within floor set budget, ensure it is set to brand standards.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Administrative Assistant
District Attorney's Office
Hollidaysburg, Pennsylvania
06.2013 - 10.2015
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Facilitated communication between different departments within the organization.
- Pulling files for DUI Court-pull files, update the information, type correspondence, log progress in electronic file
- Compiling the current Trial List (300-500 pending cases), knowing the posture of each case, pulling the files for every atty, attending court with the attorneys, follow each case from beginning to end and close them out in the computer when closed.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Legal Secretary
Farrell Law Offices
Altoona, Pennsylvania
06.2009 - 06.2013
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Processed and distributed invoices to bill clients.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Received and disbursed incoming mail.
- Opened new client files and new matters in CMS.
Clerk Typist
Blair County Prothonotary's Office
Hollidaysburg, Pennsylvania
07.2008 - 06.2009
- Operated office equipment such as computers, copiers, scanners and fax machines.
- Filed documents alphabetically and numerically in paper files.
- Processed incoming petitions, correspondence, etc. docketing each case and forward them to the appropriate Court office.
- Process marriage license, orphans court petitions, passports and general filings.
- Performed data entry tasks into computer systems accurately with a high degree of speed.
- Answered telephones, routed calls and took messages.
- Directed clients and guests to correct departments, rooms, and staff members.
Education
High School Diploma -
Hollidaysburg Area High School
Hollidaysburg, PA06-1993
Skills
- Onboarding processes
- Employee engagement
- Training coordination
- Employee relations
- Personnel records management
- Talent management
- Personnel records maintenance
- Assessing performance
- Employee onboarding
- New hire orientation
- Administrative assistance
- Word processing
- Scheduling
- Office administration
- Mail handling
- Staff education and training
- Maintaining files
- Administrative support
- Hourly shift management
- Store operations oversight
- Personnel development
- Verbal and written communication
- Store merchandising
- Customer service
- Operations management
- Opening and closing procedures
- Sales expertise
- Inventory control
- Loss prevention procedures
- Multitasking and organization
- Problem-solving
- Strategic thinker
- Staff management
- Letter writing
- Office correspondence
- Minute taking
- Complex Problem-solving
- Document preparation
- Task prioritization
- Phone etiquette
- Dictation experience
- Meeting coordination
- Organization
- Inter-office communications
- Prioritization and time management
Timeline
HR Secretary
Hollidaysburg Area School District
07.2024 - Current
Income Maintenance Caseworker
Commonwealth of PA Dept. of Human Services
03.2023 - 07.2024
Store Manager
Sally Beauty
09.2019 - 03.2023
Merchandise Manager
Gabe's
03.2018 - 07.2019
Warehouse Manager
Gabe's Department Store
06.2017 - 03.2018
Assistant Store Manager
Bath & Body Works
10.2015 - 06.2017
Administrative Assistant
District Attorney's Office
06.2013 - 10.2015
Legal Secretary
Farrell Law Offices
06.2009 - 06.2013
Clerk Typist
Blair County Prothonotary's Office
07.2008 - 06.2009
High School Diploma -
Hollidaysburg Area High School