Mandy Francis
Laguna,NM
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
Work History
Outbound Dock
Amazon
Los Lunas, NM
07.2024 - Current
- Diverting packages to their destinations
- Scanning in packages before loading into truck.
- Loading and building walls in trucks to send to their destinations.
Poker Dealer/Poker Dual Rate Supervisor
Isleta Resort & Casino
Albuquerquw, NM
08.2023 - 05.2024
- Dealt cards to players in accordance with established rules and regulations of the game.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
- Conducted chip exchanges as needed during shifts.
- Followed standard procedures for opening and closing tables.
- Resolved customer issues in a professional manner.
- Ensured compliance with safety guidelines at all times.
- Responded quickly to any disputes between players or staff members.
- Provided guidance and assistance to less experienced dealers.
Poker Floor Person
Sandia Resort & Casino
Albuquerque, NM
01.2023 - 08.2023
- Ensured that all health and safety regulations were followed while performing job duties.
- Responded promptly to customer complaints and inquiries regarding floor care issues.
- Supervised and trained new employees on all aspects of their job duties.
- Assisted players with questions or concerns regarding game play or rules.
- Prepared daily logs detailing shift activities such as customer inquiries, incidents or complaints received during shift.
Sorter/Packer Associate
Amazon
Albuquerque, NM
10.2021 - 10.2022
- Monitored automated sorting machines for any malfunctions or errors during operation.
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Identified any issues regarding product labels, sizes, colors during the sorting process.
- Processed orders quickly and efficiently while adhering to safety protocols.
- Ensured that all safety guidelines were strictly followed at all times.
Education
High School Diploma -
Laguna-Acoma High School
Casa Blanca, NM05-2000
Skills
- Professionalism
- Cash handling experience
- Excellent customer service
- Problem-Solving
- Teamwork and Collaboration
- Reliability
- Interpersonal Skills
Timeline
Outbound Dock
Amazon
07.2024 - Current
Poker Dealer/Poker Dual Rate Supervisor
Isleta Resort & Casino
08.2023 - 05.2024
Poker Floor Person
Sandia Resort & Casino
01.2023 - 08.2023
Sorter/Packer Associate
Amazon
10.2021 - 10.2022
High School Diploma -
Laguna-Acoma High School