Mandy Goldsby
Lacey,WA
Summary
Motivated Account Billing Specialist with a proven track record at Central Mason Fire and EMS, excelling in invoice processing and accounts receivable management. Recognized for enhancing billing accuracy and streamlining processes, while demonstrating strong analytical skills and exceptional customer service. Committed to maintaining professionalism and confidentiality in all financial dealings.
Overview
20
20
years of professional experience
Work History
Account Billing Specialist
Central Mason Fire and EMS
07.2017 - Current
- Manages invoicing for Fire Investigation, Fire Protection, City Inspections, EMS Standby, Contracted Ambulance Services, CPR, Public Education and PILT
- Processes vouchers and distributes warrants
- Manages vendor and credit accounts
- Oversees PO System in Springbrook
- Manages district membership renewals
- Assists program managers with budget balancing and purchases
- Partners with Executive Secretary with tracking and balancing of ambulance revenue
- Partners with Executive Secretary with budget balancing
- Assists Executive Secretary with data to prepare annual State Auditors report
- Assists with annual audit
- Daily review of all PCRs and documentation accuracy for export
- Manages medical billing and acts as a liaison to the billing provider
- Assists with clearinghouse accounts and applications
- Performs account and collection reviews
- Reviews accounts for financial assistance
- Processes ambulance billing refunds
- GEMT Program Director- responsible for annual data collection and submittal; liaison to PCG and HCA
- MGADC Program Director- responsible for annual data collection and submittal; liaison to PCG
- Provides monthly collections reports and statistics as requested
- Assists patients as needed
- Assists with medical records requests
- Oversees and orders office supplies
- Oversees and orders janitorial supplies
- Manages Cintas Uniform contract
- Manages US Bank Visa Account
- Manages Voyager Fleet Account
- Partner to technical support with Hood Canal Communications
- Manages Quadient Postage Machine contract
- Manages VFIS policy, coverage, and claims
- Creates letters, forms and surveys as requested by the Chief
- Responds to routine correspondence
- Attends job related training
- Assists with social media
Office/Dispatch Manager
Olympic Heating and Cooling
11.2014 - 07.2017
- Managed daily dispatch operations to ensure timely delivery of HVAC services.
- Coordinated scheduling and routing for service technicians to optimize efficiency.
- Oversaw communication between customers and technical teams to resolve issues quickly.
- Implemented process improvements that enhanced customer satisfaction ratings.
- Collaborated with management to streamline workflows, reducing response times significantly.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Evaluated current operational processes to help develop, implement and improve practices.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
Custodian
Southside School District
05.2006 - 11.2014
- Maintained cleanliness and sanitation standards in classrooms, restrooms, and common areas.
- Operated cleaning equipment including floor scrubbers and vacuums efficiently.
- Assisted in setup and breakdown of facilities for school events and activities.
- Conducted routine inspections to identify maintenance needs or safety hazards.
- Collaborated with staff to address specific cleaning requests and special projects.
- Trained new custodial staff on safety procedures and equipment usage effectively.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
Education
High School Diploma -
Choice Alternative High School
Shelton, WA06.1994
Skills
- Critical thinking
- Professionalism and ethics
- Account reconciliation proficiency
- Strong analytical skills
- Data entry expertise
- Accounts receivable management
- Confidentiality and discretion
- Financial reporting
- Debt collection techniques
- Invoice processing mastery
- Expertise in billing software
- Problem-solving
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Billing systems and software
- Verbal and written communication
- Patient account management
- Collections
- Data entry proficiency
- Conflict resolution
- Account reconciliation
- Month-end closing procedures
- Dispute resolution
- Records organization and review
- Audit procedures
- Accounts receivable expertise
- Medical transport billing and collections
- Billing dispute resolution
- Multitasking
- Reliability
- Adaptability and flexibility
- Paperwork and documentation
- Microsoft office
- Bank statement reconciliation
- Deadline oriented
- Purchase orders
- Payment transactions
Timeline
Account Billing Specialist
Central Mason Fire and EMS
07.2017 - Current
Office/Dispatch Manager
Olympic Heating and Cooling
11.2014 - 07.2017
Custodian
Southside School District
05.2006 - 11.2014
High School Diploma -
Choice Alternative High School