Mandy Graham
Salisbury,NC
Summary
Dedicated Medical Assistant experienced in supporting medical teams in patient examination and treatment. Enhanced patient care through effective measurement of vitals, blood sample collection, and preparation of treatment rooms. Committed to delivering positive healthcare experiences for patients.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Registered Medical Assistant
Novant Health Heart and Vascular Institute
09.2025 - Current
- Supported cardiology patient intake at Novant Health Heart and Vascular Institute.
- Collected vital signs and prepared patients for heart and vascular exams.
- Performed EKGs and documented results in electronic health records.
- Prepared patient charts for care in collaboration with providers.
Registered Medical Assistant
Atrium Health Wake Forest Baptist Weight Management
10.2023 - 07.2025
- Roomed patients and communicated with them via video chat, text messaging, and telephone to ensure a seamless patient experience. Retrieved and organized records from multiple EMR systems, including patient referrals, prior surgical history, and pathology reports, to support clinical decision-making.
- Recorded vital signs and medication histories during patient intake.
- Performed EKG testing and supported cardiac diagnostic procedures.
- Prepared cardiology exam rooms for patient visits at Novant Health Heart and Vascular Institute.
Registered Medical Assistant/procedure technician- Pulmonary
03.2020 - 10.2023
- Roomed patients and communicated via video chat, text messaging, and telephone to ensure seamless care. Scheduled spirometry testing and thoracentesis procedures to facilitate timely patient assessments. Pulled records from multiple EMR systems, including CT, X-ray, Echo, and procedure pathology, and integrated into patient medical charts for comprehensive documentation.
- Assisted providers with examinations, procedures, and room preparation.
- Administered medications and immunizations per provider orders.
- Performed patient intake and documented medical histories in outpatient clinic.
Registered Medical Assistant/Scope technician- Gastroenterology
11.2018 - 03.2020
- Duties include room set management for up to 30 patients a day, insurance and medication prior authorizations, patient communication inquiries, patient procedure scheduling and follow up appointments. Daily crossover duties to the office-based endoscopy clinic include procedure and recovery room assistance to physicians and the registered nurse. Performed infection prevention scope washing for all procedure room equipment to ensure compliance with safety standards.
- Facilitated patient exams by providing assistance to medical providers, ensuring smooth workflow in busy medical practice
- Collected and recorded vital signs to maintain up-to-date patient information and updated electronic health records
- Organized and maintained exam rooms to ensure cleanliness and readiness for patient visits with supplies and infection control standards
Registered Medical Assistant- Rheumatology
06.2010 - 11.2018
- Verified medication lists and obtained prior authorizations; scheduled follow-up and procedure appointments; assisted patients with medication assistance applications and provided disease management education.
- Duties include ordering and administering specialty medications, sterilization of room set for assisting doctor during procedures such as knee and shoulder injections.
- Assisted providers during patient examinations and procedures.
- Collected patient histories and updated electronic medical records.
- Prepared exam rooms and sterilized medical instruments.
Education
Nurse Aide 1 Program -
Rowan Cabarrus Community College
Salisbury, NC 11.2018 - 02.2021
Degree of Applied Science - Medical Assisting
ECPI University
Skills
- Patient rooming
- EMR documentation
- EMR record retrieval
- Clinical documentation
- Prior authorizations
- Procedure coordination
- Vital signs measurement
- Medication administration
- Medication reconciliation
- Regulatory compliance
- Attention to detail
- Patient communication
- Basic life support
Timeline
Registered Medical Assistant
Novant Health Heart and Vascular Institute
09.2025 - Current
Registered Medical Assistant
Atrium Health Wake Forest Baptist Weight Management
10.2023 - 07.2025
Registered Medical Assistant/procedure technician- Pulmonary
03.2020 - 10.2023
Nurse Aide 1 Program -
Rowan Cabarrus Community College
11.2018 - 02.2021
Registered Medical Assistant/Scope technician- Gastroenterology
11.2018 - 03.2020
Registered Medical Assistant- Rheumatology
06.2010 - 11.2018
Degree of Applied Science - Medical Assisting
ECPI University