Mandy Guthrie
Colcord,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional customer service skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Tontitown Winery
Tontitown, AR
02.2024 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- I performed a variety of job duties, other than customer service. I cooked, cleaned, organized, and was a cashier.
- I performed as a team lead, which included, but was not limited to, closing the register at the end of the day and being responsible for accounting the day's transactions.
- I made sure everyone working with me had a job to do and followed up with positive reinforcement.
- I did most of the store's merchandising of products.
- I was the Bingo caller every Wednesday night, which involved great customer interaction while entertaining a large crowd.
- I created gift baskets with merchandise from our store to match the customers' wants and needs.
Retail Store Manager
Rue 21
Springdale, AR
03.2011 - 04.2013
- Developed and maintained store policies and procedures.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Recruited, trained, and managed a team of 10+ employees.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Increased store sales by cross-selling complementary items.
- Prepared and submitted nightly bank deposits.
- Prepared employee performance appraisals, providing actionable feedback.
Retail Store Manager
Vantiy
Fayettville, AR
07.2007 - 01.2010
- Developed and maintained store policies and procedures.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Drafted detailed reports on store performance for upper management review.
- Organized merchandise displays according to seasonal promotions or special events.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Increased store sales by cross-selling complementary items.
Education
Buisness Mangement -
University of Phoenix
Rogers, AR04-2021
High School Diploma -
Westville High School
Westville, OK05-2000
Skills
- Dependable and reliable
- Friendly and outgoing
- Customer Service
- Visual Merchandising
- Highly motivated
- Very teachable
Timeline
Customer Service Representative
Tontitown Winery
02.2024 - 10.2024
Retail Store Manager
Rue 21
03.2011 - 04.2013
Retail Store Manager
Vantiy
07.2007 - 01.2010
Buisness Mangement -
University of Phoenix
High School Diploma -
Westville High School
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