Mandy Haney
Wylie,TX
Summary
An energetic, outgoing entrepreneur, quick learner, and jack of all trades with a lifetime of sales, customer service, and management experience. An empathetic soul, good listener, self-starter, who's resilient, detail oriented, has the ability to adapt to change quickly, and leads by example. Exceptional in working both independently and part of a team.
Overview
16
16
years of professional experience
Work History
Owner
Turquoise Treasures
01.2018 - Current
- I personally manage every aspect of my business operation including: finding vintage furniture to refinish by searching FB Marketplace, flea markets, garage sales, consignment stores, and curb finds, loading and unloading large, heavy pick ups and deliveries, deep cleaning projects and making necessary repairs, painting or staining the desired look, staging pieces in a creative way to help boost sales, taking photographs using proper angles and lighting, and creating ads online.
- Established strong, lifelong relationships with clients, resulting in repeat business and referrals through word of mouth.
- Implement marketing strategies to increase brand awareness and attract new customers.
- Evaluate industry competition regularly to maintain a competitive advantage in the marketplace.
Enrollment Specialist
ChartSpan
Remote
05.2024 - 06.2026
- ·Made 100+ outbound calls a day to Medicare patients on behalf of doctors, clinics, hospitals, and practices throughout the country to present the benefits available to them through our 24/7 Care Management Program.
- Exceptional sales skills, along with the utmost empathy and respect to the patients helped me exceed daily enrollment goals.
- Managed enrollment processes by creating scripts that incorporated my personality, along with compliance read verbatim, plus accurate data entry according to HIPAA regulations.
- Assisted in the development of training materials for new staff, enhancing understanding of enrollment procedures.
- Collaborated with cross-functional teams to optimize enrollment strategies, aligning efforts with organizational goals.
- Cultivated supportive team environment by training new staff on best practices in enrollment.
Executive Manager
PlayBall
08.2015 - 01.2018
- Helped this StartUp company get established as a familiar brand of exercise classes offered to Preschool kids throughout the Houston metroplex.
- Excelled in company growth through marketing in person at Preschools to establish a rapport with school staff and explain the benefits of our program for kids.
- Conducted free classes as an audition for school decision makers with the goal of our program being allowed in the school.
- Once program was approved by the school I was responsible for setting up booths inside the school to advertise the program to students and parents for maximum enrollment.
- Conducted Boot Camp style fitness classes daily at various schools throughout the Houston region.
- Assisted in recruiting, hiring and training of teachers. Provided necessary equipment and maintained inventory reports. Responsible for weekly schedules of all teachers.
- Oversaw accounting ensuring student accounts were paid up to date, new enrollments processed, and tracked inventory and equipment costs.
Sales Associate, Teacher, Child Care Manager
Bob's Gym
07.2010 - 07.2015
- Assisted customers in selecting fitness programs and memberships tailored to individual goals.
- Manager over Child Care Program.
- Taught Yoga, Kids PE, Kids Yoga, and BootCamp.
- Maintained up-to-date knowledge of gym equipment and services to provide accurate information to members.
- Supported promotional events to increase member engagement and retention rates.
- Trained new associates on sales techniques and customer service practices.
- Collaborated with management to optimize inventory levels and ensure product availability,
- Analyzed customer feedback to enhance overall service delivery and improve satisfaction.
- Mentored junior staff, fostering a positive team environment.
Skills
Sales & Marketing
Remote Sales & Customer Service
Online Chat
Yoga & Fitness Teacher
Management
Call Center
Accounting: Billing, Receivable & Payable
Claims
Event Planner
Property Management
Small Business Owner
Timeline
Enrollment Specialist
ChartSpan
05.2024 - 06.2026
Owner
Turquoise Treasures
01.2018 - Current
Executive Manager
PlayBall
08.2015 - 01.2018
Sales Associate, Teacher, Child Care Manager
Bob's Gym
07.2010 - 07.2015