Mandy Hayes
Charlotte,NC
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
5
5
years of professional experience
Work History
Team Member
Chick Fil A, Whitehall Commons
03.2018 - 08.2018
- Looked for ways to go above and beyond job requirements
- Quick to pick up new processes in training and able to implement them immediately
- Completed additional learning opportunities to advance knowledge and move into senior team member position.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Sales Clerk
American Eagle, Chick- Fil
06.2018 - 08.2018
- Greeted customers upon entrance and handled cash and credit transactions
- Delivered high-quality customer service through a deep commitment to knowledge and performance
- Received and submitted payments and returns with accuracy and efficiency.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
Team Lead
Chick Fil A, Whitehall Commons
08.2018 - 01.2020
- Performed various troubleshooting tasks to address assembly issues
- Promoted to a leadership position in recognition of strong work ethic and provided exceptional customer service
- Assessed, motivated, and empowered team members to build customer satisfaction and loyalty, supporting retention and growth.
- Trained new team members by relaying information on company procedures and safety requirements.
Supervisor, Chick-Fil-A
HMS HOST, Chick Fil A
02.2020 - 08.2020
- Established and enforced clear goals to keep employees working collaboratively
- Developed position rotation to support continuous improvement and operator development
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Manager /Drive-Thru Operator
Chick Fil A
08.2020 - 05.2022
- Worked quickly to document orders, answer questions, and process payments, keeping the high-volume line moving and maintaining high customer satisfaction
- Completed opening, closing, and shift change tasks by following company guidelines
- Performed inspections and routine maintenance on equipment.
- Worked nights, weekends, and holidays and maintained a calm, pleasant demeanor
- Counted drawers at the start and end of shifts to validate daily records and uphold accounting accuracy
Logistics Account Executive - Trainee
Total Quality Logistics
05.2022 - 12.2022
- Followed established procedures and protocols regarding loads to promote the integrity of shipments
- Oversaw customer specific on-time-performance spreadsheets, via excel, for updates
- Relayed information between drivers and my sales team regarding ETA and potential delays
- Provided daily delivery routes and proof of delivery to the sales team
- Serviced existing accounts on regular basis to maximize revenue.
- Prospected new sales leads from directories, referrals and partners.
International Logistics Coordinator
Total Quality Logistics Inc.
12.2022 - Current
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
Education
High School Diploma -
Olympic High School
Charlotte, NC06.2019
Associate of Arts - Arts
Central Piedmont Community College
Charlotte, NC05.2022
Undergraduate - Business Administration And Management
University of North Carolina Greensboro
Greensboro05.2024
Skills
- Workforce Management
- Issue and conflict resolution
- Troubleshooting
- Customer Needs Assessments
Timeline
International Logistics Coordinator
Total Quality Logistics Inc.
12.2022 - Current
Logistics Account Executive - Trainee
Total Quality Logistics
05.2022 - 12.2022
Manager /Drive-Thru Operator
Chick Fil A
08.2020 - 05.2022
Supervisor, Chick-Fil-A
HMS HOST, Chick Fil A
02.2020 - 08.2020
Team Lead
Chick Fil A, Whitehall Commons
08.2018 - 01.2020
Sales Clerk
American Eagle, Chick- Fil
06.2018 - 08.2018
Team Member
Chick Fil A, Whitehall Commons
03.2018 - 08.2018
High School Diploma -
Olympic High School
Associate of Arts - Arts
Central Piedmont Community College
Undergraduate - Business Administration And Management
University of North Carolina Greensboro
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