Mandy Hayes
Optical Technician
Denison,TX
Summary
Dynamic Optical Technician at Patterson Optical with a proven track record in patient engagement and problem-solving. Skilled in multi-line phone operations and office administration, I excel in educating patients and training new hires, ensuring exceptional service and care. Committed to enhancing patient experiences while maintaining confidentiality and efficiency.
Overview
9
9
years of professional experience
Work History
Optical Technician
Patterson Optical
01.2022 - Current
- Check and collect vitals
- Assist with and perform Glaucoma testing, Auto-refracting, and Retinal imaging
- Greet customers
- Check patients in/out and set appointments
- Verify insurance
- Educate patients about proper contact lens care and safety.
- Train new hires
Scheduling Coordinator
Angels of Care Pediatric Home Health
09.2019 - 01.2022
- Hire and set-up interviews for home health nurses
- Update nurses schedules for sick leave and vacations
- Schedule nurse appointments/visits according to care plans
- Contact patient care providers and clients regarding day-to-day schedule changes
- Emergency after hours phone for: schedule changes, de-escalate emergency situations, find emergency after hour coverage for clients
Pharmacy Benefits Manager
Dialog Direct
10.2016 - 09.2019
- Check insurance status and eligibility
- Respond to customer questions and transfer calls appropriately
- Process overrides for Pharmacy Technicians for lost and stolen medications for customers
- Submit Prior Authorizations to Blue Cross Blue Shield for providers
Education
Certificate - Medical Administrative
Grayson County College
Denison, United States 05.2001 -
Skills
Customer service
Problem-solving
Patient engagement
Teamwork and collaboration
Office administration
Time management skills
Patient confidentiality adherence
Multi-line phone operations
Microsoft
Timeline
Optical Technician
Patterson Optical
01.2022 - Current
Scheduling Coordinator
Angels of Care Pediatric Home Health
09.2019 - 01.2022
Pharmacy Benefits Manager
Dialog Direct
10.2016 - 09.2019
Certificate - Medical Administrative
Grayson County College
05.2001 -
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