Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mandy Hodgson

Mandy Hodgson

Simla,CO

Summary

Seasoned and meticulous professional with extensive experience in problem-solving, multi-tasking, and case management, honed through personal experiences with a special needs child. Known for dependability, reliability, and exceptional organizational skills. Adept at providing excellent customer service and meeting aggressive deadlines.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Finance Advisor-Sr Written

University of Phoenix
05.2019 - Current
  • Communicate with internal and external customers through live chat, email, and working cases to solve financial problems and answer questions
  • Provide timely, accurate, and comprehensive customer service to students while providing guidance on policies and requirements for finance options, including federal student financial aid
  • Facilitate the processing of federal student financial aid to ensure compliance with established procedures and policies
  • Ability to work in a fast-paced environment that requires multi-tasking, close attention to detail, handling more than one customer interaction at a time, and taking both inbound and outbound calls
  • Assist students regarding account discrepancies requiring research, having the ability to de-escalate and offer effective issue resolutions.

Case Aide

Division of Developmental Disabilities, State of Arizona
11.2018 - 03.2019
  • Assist in keeping files updated
  • Ensure only current information is included in file to keep files clean and easy to maneuver through
  • Update member files to authorize hours for approved therapies, contacted member for scripts to approve therapies
  • Prep meeting documentation for each member to ensure meetings are timely and efficient
  • Attended meetings with members to go over the ISP and gave guidance on IEP's with the school
  • Technical writing of meeting notes of individual support plan, issue referrals for behavioral health inquiries and follow up with agencies to secure documentation
  • Worked with quality reviews of files for long term care qualifications, quality reviews of therapies
  • Reviewed quarterly reports from the therapies and ensured that all reports were included in the file.

Student Finance Planner

Everest College Phoenix
07.2008 - 09.2011
  • Conduct preliminary financing interview with new students
  • Update appropriate tracking systems for timely processing, funding, billing and collections
  • Maintain approved tracking system for new applications and missing documents for timely follow up and completion in accordance with company policies
  • Provide new students with accurate information regarding application process, loan counseling and their eligibility for financial assistance and alternative financing
  • Provide customer service and answer student inquiries regarding financial status.

Operations Clerk

Wells Fargo Bank
10.2007 - 08.2008
  • Process checks, post to account
  • General data entry
  • Maintain standard goals for keyed entries per month.

Finance Advisor

Core 3, Inc.
11.2003 - 10.2007
  • Detailed review of documentation submitted for admission to college
  • Updated account information, posted funds to student accounts and processed refunds when needed
  • Sent award letters to students regarding financial aid funds received
  • Review of Elm transmissions
  • Ability to cancel, change and update loan information after transmission
  • Thorough knowledge of guidelines related to Title IV funding.

Education

Bachelor of Science in Sociology with an Emphasis in Social Work -

Grand Canyon University
01.2021

Associates in Business Management -

Everest College of Phoenix
01.2011

Skills

  • Attention To Detail
  • Time Management
  • Word Processing Software
  • Spreadsheet Software
  • Computer Skills
  • Organization
  • Decision-Making Ability
  • Customer Relationship Management (CRM)
  • Listening Skills

Certification

  • Human Resources Management Certificate University of Phoenix, Phoenix, AZ Completed: September 2023
  • Certified Nursing Assistant License Heart to Heart Academy, Colorado Springs, CO Licensed: October 2023
  • Medical Records Undergraduate Certificate University of Phoenix, Phoenix, AZ Currently enrolled, expected completion: May 2024

Timeline

Finance Advisor-Sr Written

University of Phoenix
05.2019 - Current

Case Aide

Division of Developmental Disabilities, State of Arizona
11.2018 - 03.2019

Student Finance Planner

Everest College Phoenix
07.2008 - 09.2011

Operations Clerk

Wells Fargo Bank
10.2007 - 08.2008

Finance Advisor

Core 3, Inc.
11.2003 - 10.2007

Bachelor of Science in Sociology with an Emphasis in Social Work -

Grand Canyon University

Associates in Business Management -

Everest College of Phoenix

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Mandy Hodgson