Zachary Jones

WORK FROM HOME POSITION

• Ran multiple live chats to assist our clients
• Detail oriented and organized
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

WORK FROM HOME POSITION

• Assisted customers with inquiries and order placements, ensuring satisfaction and timely delivery.
• Resolved customer complaints efficiently, enhancing retention through effective communication and problem-solving.
• Assisted IT in adjusting the website to make it more user friendly for the clients and representatives.
• Accepted payments and updated accounts with latest information.
• Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
• Sought ways to improve processes and services provided.

WORK FROM HOME POSITION

• Managed high-volume inbound calls, addressing customer inquiries and concerns efficiently.
• Provided accurate information regarding meal plans, delivery schedules, and nutritional guidance.
• Resolved customer complaints through effective problem-solving techniques and empathy.
• Documented customer interactions in CRM system, ensuring detailed record-keeping for follow-up actions.
• Implemented feedback mechanisms to gather insights from customers for continuous improvement initiatives.
• Maintained comprehensive knowledge of products and services, ensuring accurate information delivery to customers.

• Developed and maintained relationships with clients through effective communication and engagement strategies.
• Called warm and cold prospects to promote products such as Spectrum Cable, and Sirius XM Radio services with high success rate.
• Boosted customer satisfaction by addressing inquiries and resolving issues promptly.
• Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
• Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
• Guided customers through plan selection by explaining benefits, costs, and restrictions of each option.
• Led customers through smooth sales processes.