Amber Anderson
Charlotte,NC
Summary
Self-motivated, proactive, and hardworking professional with extensive customer service and administrative experience offering excellent communication and prioritization skills, productivity and business acumen. Motivated to maintain diverse customer needs with speed and efficiency that contribute to your organization's success.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Written Correspondence/Mortgage Loan Servicing
Movement Mortgage LLC.
Fort Mill, SC
07.2022 - Current
- Prepare documents and correspondence such as damage claims, credit and billing inquiries.
- Gather records pertinent to specific problems, review for completeness and accuracy while promptly addressing for resolution and attach records to correspondence as necessary.
- Follow standard escrow procedures and maintain awareness of regulations governing escrow process.
- Establish loan payoffs.
- Ensure borrower inquiries, disputes, and complaints are handled within specified timelines and CFPB guidelines.
- Responsible for assuring all regulatory requirements are met concerning customer interaction as well as providing prompt, and accurate responses to borrowers mortgage servicing concerns.
- Assist customers and clients with closing-related questions.
Mortgage Loan Officer Assistant
Better Mortgage Corporation
Charlotte, NC
06.2021 - 04.2022
- Direct and coordinate all aspects of each individual loan type that is originated from the pre approval application, to lock through funding.
- Analyze pre-qualified customer information regarding their income and assets, investments, debts and credit.
- Work jointly with loan officers, credit analysts and underwriters to facilitate approvals, resolve discrepancies, and meet close dates.
- Managed a pipeline of files as a single point of contact while keeping them up to date with notes to ensure complete exchange of communication, loan status, and updates.
- Part of a group of Loan Officer and Loan Officer Assistants that pilot new loan products or processes prior to official companywide role outs.
- Worked with a team of Betters Top Loan Originators for 2021 (conventional and jumbo loans) while successfully reaching one of the highest percentage of positive surveys and feedback from clients and team members as well as maintaining top 20% status consecutively during my tenure.
Sales Support and Retention Specialist
CPI Security Systems Inc.
Charlotte, NC
08.2019 - 06.2021
- Problem solve to quickly identify the root cause of customer issues, pinpoint ways to eliminate those issues, and provide solutions based approaches to retain customers who are considering service cancellation.
- Build value in the CPI brand to drive sales as a leading competitor in the Security Industry.
- Conduct outbound calls to current customers who may be selling their home and assist them with the transfer of their Security System to their new residence.
Education
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Wayne, NJSkills
Ability to analyze complex legal financial documentation
Excellent interpersonal and written/verbal communication skills
High level of proficiency with technology-based systems and applications
Strong organizational and time management skills
Certification
NMLS ID 2171393. Licensed in DE, ME, MA, PA, TN, IN, TX, LA, MD, KY, CA.
Timeline
Written Correspondence/Mortgage Loan Servicing
Movement Mortgage LLC.
07.2022 - Current
Mortgage Loan Officer Assistant
Better Mortgage Corporation
06.2021 - 04.2022
Sales Support and Retention Specialist
CPI Security Systems Inc.
08.2019 - 06.2021
Bachelor of Arts - Psychology
William Paterson University of New Jersey