Yolanda Williams
Charlotte,NC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
27
27
years of professional experience
Work History
Mortgage Loan Servicing Manager
FirstBank Mortgage
01.2021 - Current
- Provide leadership in guiding the delivery of loan servicing functions by ensuring servicing processes and documentation are efficient and accurate
- Serve as subject matter expert for team members and contribute to delivery of high customer service levels
- Ensure all procedures follow company polices and government regulations
- Provide subject matter expertise by utilizing comprehensive knowledge of servicing processes to support multiple departments workflows and resolve complex, escalated issues
- Research and resolve complex borrower issues
- Conduct remediation efforts, when applicable
- Understand loan servicing transfers
- Provide sub-servicer oversight
- Manage the on/off boarding of loans to and from the sub-servicer, during the service transfer process
- Participate in compliance and audit initiatives, as well as department projects as assigned
- Establish and foster strong relationships with internal and external stakeholders
- Award-winning team for Servicing Excellence, 2 consecutive years.
Business Liaison Manager
Wells Fargo Home Mortgage
01.2019 - 01.2020
- Provided leadership, enhanced communication, assisted with problem identification and solutions, and shared best practices
- Ensured consistent oversight and participation in new business initiatives including risk and control reviews, credible challenges, and recommendations
- Interacted frequently with senior management and external parties to influence, optimize, and negotiate process efficiencies
- Participated in audits and testing reviews
- Built controls based on the outcomes of the audits.
AVP, Foreclosure
Wells Fargo Home Mortgage
01.2012 - 01.2019
- Managed the operations of multiple highly visible, high risk, Foreclosure processes with significant operational, financial, and reputational risk
- Met Sales Reporting Key Indicator Goals of 100%
- Exceeded department routing goals of 90%
- Decreased Post Sale pipeline by 13%
- Decreased Rescission pipeline by 13%
- Provided detailed, loan-level analyses and chronologies relating to internal audit questions, operational risk reviews and transactional testing
- Participated in audits conducted with BPRM, WFAS, RAR and DCR, providing risk assessments, credible challenges and review of designs and effectiveness of associated controls
- Evaluated testing and audit results
- Built controls based on the outcomes
- Supported the timely closure of required action plans and ensured timely escalations as needed
- Collaborated extensively with RECOR, Operational Risk and Quality Assurance to evaluate the effectiveness of departmental processes, procedures, and controls, assess risk issues and determine appropriate strategies to mitigate those risks
- Developed enhancements/automations to streamline managed processes, eliminating opportunities for manual errors and reducing risk
- Exceeded investor sales reporting targets for 14 consecutive months
- Promoted to Loan Administration Manager 2 in 2013
- Selected to participate in Extraordinary Leadership Program (2016).
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
Loan Administration Manager 2, Foreclosure
Wells Fargo Home Mortgage
01.2008 - 01.2012
- Managed the reduction of foreclosure losses by $700K from 2008 to 2009
- Consistently maintain less than 1% staff turnover ratio.
Loan Administration Manager 1, Foreclosure Losses
Wells Fargo Home Mortgage
01.2007 - 01.2008
- Managed the reduction of foreclosure losses by $978K from 2007 to 2008.
Foreclosure Supervisor
Wells Fargo Home Mortgage
01.2002 - 01.2007
Foreclosure Work Director
Wells Fargo Home Mortgage
01.1999 - 01.2002
Bankruptcy Loan Servicing Rep 4
Wells Fargo Home Mortgage
01.1998 - 01.1999
Bankruptcy Loan Servicing Rep 3
Wells Fargo Home Mortgage
01.1997 - 01.1998
Education
Business Administration
Belmont Abbey College
Belmont, NC Business Administration
Catawba Valley Community College
Conover, NC Skills
- Process improvements
- Strong sense of urgency
- Scorecard Development/Tracking
- Ability to interact with multiple levels of an organization
- Comprehensive understanding of the federal, state, investor, legal and regulatory guidelines
- Problem Solving
- Adaptability
- Collaboration
- Time Management
- Critical Thinking
- Handling Pressure
Timeline
Mortgage Loan Servicing Manager
FirstBank Mortgage
01.2021 - Current
Business Liaison Manager
Wells Fargo Home Mortgage
01.2019 - 01.2020
AVP, Foreclosure
Wells Fargo Home Mortgage
01.2012 - 01.2019
Loan Administration Manager 2, Foreclosure
Wells Fargo Home Mortgage
01.2008 - 01.2012
Loan Administration Manager 1, Foreclosure Losses
Wells Fargo Home Mortgage
01.2007 - 01.2008
Foreclosure Supervisor
Wells Fargo Home Mortgage
01.2002 - 01.2007
Foreclosure Work Director
Wells Fargo Home Mortgage
01.1999 - 01.2002
Bankruptcy Loan Servicing Rep 4
Wells Fargo Home Mortgage
01.1998 - 01.1999
Bankruptcy Loan Servicing Rep 3
Wells Fargo Home Mortgage
01.1997 - 01.1998
Business Administration
Belmont Abbey College
Business Administration
Catawba Valley Community College
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