Mandy Johnston
50 Thornton Rd, Franklin
Summary
Dynamic operations manager with a proven track record at Clean Sweep, enhancing efficiency and client satisfaction. Skilled in business planning and sales negotiation, I successfully implemented strategies that reduced waste and optimized inventory control. Adept at training teams, I foster a collaborative environment that drives performance and customer loyalty.
Overview
26
26
years of professional experience
Work History
Owner/Operator
Clean Sweep
2015.08 - Current
- Developed operational workflows to enhance efficiency in daily business activities.
- Managed inventory control processes to ensure product availability and reduce waste.
- Implemented customer service strategies to improve client satisfaction and engagement.
- Coordinated scheduling for staff to optimize productivity and meet business demands.
- Trained new employees on operational procedures and best practices for service delivery.
Server
Great Wolf Lodge Resort
2022.08 - 2023.09
- Provided exceptional customer service, ensuring guest satisfaction and prompt resolution of inquiries.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area, complying with health regulations.
- Managed cash register operations, processing payments accurately and efficiently.
- Oversaw daily shift operations, coordinating team efforts to optimize workflow efficiency.
Sales Sup/Sales Floor Supervisor
Travel Options & Cruises
2000.02 - 2007.01
- Supervised daily operations on sales floor, ensuring optimal customer service and efficient workflow.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented inventory management strategies to maintain stock levels and minimize shrinkage.
- Analyzed sales data to identify trends, driving targeted merchandising initiatives for increased revenue.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
Education
Manicurist -
Margate Beauty
Margate, FL1982-12
High School Diploma -
Thomas Jefferson Prep
Lauderdale Lakes, FL1982-05
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
Timeline
Server
Great Wolf Lodge Resort
2022.08 - 2023.09
Owner/Operator
Clean Sweep
2015.08 - Current
Sales Sup/Sales Floor Supervisor
Travel Options & Cruises
2000.02 - 2007.01
Manicurist -
Margate Beauty
High School Diploma -
Thomas Jefferson Prep