Mandy Lee
Port St. Lucie,FL
Summary
Responsible steward with many years of experience and top-notch skills in customer service and task prioritization. Talented professional works successfully in both team and solitary roles. Ready to take on new challenges and learn new skills.
Overview
13
13
years of professional experience
Work History
Property Manager
Fitz & Fitz Enterprises
Tampa, FL
01.2019 - 05.2024
- Managed residential and commercial property records, including tenant files, financial accounts, and maintenance histories
- Coordinated preventive maintenance scheduling, lawn management, and general upkeep
- Monitored leasing terms and conditions, making adjustments to standard leases when necessary
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Remote Customer Service
Omni Interaction
Tampa, FL
05.2017 - 12.2021
- Manage customer inquiries and complaints via phone, email, and chat
- Provide technical support and troubleshooting for various products and services
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve customer service processes
Quality Assurance Specialist/Lead CSR
Talk America
Sunrise, FL
01.2011 - 02.2015
- Monitored associates with Quality control tracking performance and implementing improvement plans to achieve desired expertise
- Trained newly hired employees on products, services, and phone etiquette
- Resolved customers' service or billing complaints by fully investigating their accounts and adjusting their bill
Education
Associate of Arts - Business Administration And Management
Florida SouthWestern State College
Naples, FL06-2001
Skills
- Remote Work Proficiency
- Ability to Work Under Pressure
- Communication Skills
- Microsoft Office
- Ability to Multitask
- Critical Thinking
Timeline
Property Manager
Fitz & Fitz Enterprises
01.2019 - 05.2024
Remote Customer Service
Omni Interaction
05.2017 - 12.2021
Quality Assurance Specialist/Lead CSR
Talk America
01.2011 - 02.2015
Associate of Arts - Business Administration And Management
Florida SouthWestern State College
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