Mandy Lightner
West Milton
Summary
Results-driven customer service representative with expertise in complaint handling and client relations. Proven ability to enhance customer satisfaction and streamline logistics operations.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Fed Ex Express
Vandalia, OH
09.2022 - Current
- Addressed customer inquiries and complaints with efficiency across multiple communication channels.
- Coordinated processing of shipments and maintained tracking information to support efficient logistics operations.
- Coordinated efforts with team members to streamline service processes and improve overall customer satisfaction.
- Managed customer interactions through CRM software, maintaining detailed and accurate records to support relationship management.
- Investigated customer feedback to discern trends and suggest actionable service upgrades.
- Executed process enhancements to optimize operational efficiency and minimize handling errors.
- Exhibited enthusiasm and professionalism while collaborating with clients and team members.
- Resolved customer inquiries and complaints efficiently through various communication channels.
- Processed shipments and managed tracking information to ensure timely delivery.
Licensed Insurance Agent
Nationwide Insurance Agency
Greenville, OH
01.2016 - 07.2020
- Guided clients through various insurance products and policy choices to ensure alignment with personal needs.
- Managed application and renewal workflows, guaranteeing adherence to regulatory requirements.
- Facilitated resolution of client inquiries and claims to enhance customer satisfaction.
- Executed detailed risk assessments and analyses to create personalized insurance solutions for diverse clientele.
- Processed applications and renewals efficiently, ensuring compliance with regulations.
- Collaborated with underwriters to facilitate accurate policy underwriting decisions.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Volunteer Coordinator
Epilepsy Foundation Of Dayton
Dayton, OH
03.2002 - 10.2015
- Coordinated volunteer recruitment efforts to enhance community engagement and support initiatives.
- Implemented feedback mechanisms to assess volunteer satisfaction and improve retention strategies.
- Collaborated with local organizations to expand outreach and maximize volunteer opportunities in the community.
- Led volunteer appreciation events to recognize contributions and foster a positive organizational culture.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Education
Associate of Arts - Business Administration And Management
Sinclair Community College
Dayton, OH05-2000
Skills
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Client relations
- Microsoft outlook
- Microsoft PowerPoint
- Staff training
- Sales expertise
- Recordkeeping strengths
Timeline
Customer Service Representative
Fed Ex Express
09.2022 - Current
Licensed Insurance Agent
Nationwide Insurance Agency
01.2016 - 07.2020
Volunteer Coordinator
Epilepsy Foundation Of Dayton
03.2002 - 10.2015
Associate of Arts - Business Administration And Management
Sinclair Community College