Mandy Ibarra
Lincoln Park,Michigan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Santos Auto Service
2044 Dragoon Detroit, Michigan 48209
09.2020 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Senior Accounts Payable Specialist
Trinity Health
Livonia, MI
04.2014 - 02.2020
- Monitored and handled team members invoices to identify problems and maintain financial compliance
- Prepared and updated vendor files, tax documents and insurance information.
- Acted as subject matter expert for accounts payable matters in company.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Handled high-volume invoice processing with minimal supervision.
- Negotiated payment terms and discounts with vendors, proposing options for payment methods.
Administration Assistant
M & O Marketing
Southfield, MI
07.2007 - 10.2013
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Monitored schedules and calendar obligations for executives.
- Directed customer communication to appropriate department personnel.
- Maintained accurate department and customer records.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
Education
High School Diploma -
Chadsey
06.1993
Skills
- Vendor Account Monitoring
- Filing and Data Archiving
- Meticulous Attention to Detail
- Accounting Support
- Customer Service
- Data Entry
Timeline
Customer Service Representative
Santos Auto Service
09.2020 - 04.2024
Senior Accounts Payable Specialist
Trinity Health
04.2014 - 02.2020
Administration Assistant
M & O Marketing
07.2007 - 10.2013
High School Diploma -
Chadsey