Mandy Ibarra
Lincoln Park,Michigan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Santos Auto Service
09.2020 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Senior Accounts Payable Specialist
Trinity Health
04.2014 - 02.2020
- Monitored and handled team members invoices to identify problems and maintain financial compliance
- Prepared and updated vendor files, tax documents and insurance information.
- Acted as subject matter expert for accounts payable matters in company.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Handled high-volume invoice processing with minimal supervision.
- Negotiated payment terms and discounts with vendors, proposing options for payment methods.
Administration Assistant
M & O Marketing
07.2007 - 10.2013
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Monitored schedules and calendar obligations for executives.
- Directed customer communication to appropriate department personnel.
- Maintained accurate department and customer records.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
Education
High School Diploma -
Chadsey
06.1993
Skills
- Vendor Account Monitoring
- Filing and Data Archiving
- Meticulous Attention to Detail
- Accounting Support
- Customer Service
- Data Entry
Timeline
Customer Service Representative
Santos Auto Service
09.2020 - 04.2024
Senior Accounts Payable Specialist
Trinity Health
04.2014 - 02.2020
Administration Assistant
M & O Marketing
07.2007 - 10.2013
High School Diploma -
Chadsey
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