Mandy Monheiser
Hot Springs
Summary
Dedicated professional with extensive experience in customer service and operations support. Proven track record of improving customer satisfaction through effective problem-solving and efficient transaction management. Recognized for leadership in team coordination and maintaining high standards in dynamic environments.
Overview
18
18
years of professional experience
Work History
Cashier
JC Penney
Hot Springs
06.2021 - 02.2023
- Ensured seamless customer transactions and returns through efficient cashier service.
- Oversaw complex register changes, executing price overrides and adjustments with accuracy.
- Addressed customer questions, concerns, and complaints to improve overall satisfaction.
- Led daily operations to ensure efficient service and team coordination.
Baker
Harps Grocery Store
Hot Springs
06.2020 - 06.2021
- Baked store-brand breads and cookies daily, ensuring fresh products met customer demand.
- Maintained cleanliness and organization of bakery work areas, supporting safe and efficient operations.
- Assisted with inventory management and product preparation, contributing to streamlined operations.
Guest Services Coordinator
Mid-America Science Museum
Hot Springs
03.2015 - 06.2020
- Assisted director of guest services in managing museum admissions, store operations, snack bar activities, and event coordination to ensure seamless guest experiences.
- Managed front register operations and trained guest services associates on best practices to uphold service standards.
- Improved guest experience through enhancements in daily operations and service delivery.
- Promoted from guest services attendant after two years of exemplary performance.
- Oversaw housekeeping staff and maintained supply inventory for optimal efficiency.
Front Desk / Guest Services
Baymont Inn & Suites
Hot Springs
04.2009 - 03.2014
- Handled reservations, cancellations, and customer inquiries, ensuring guest satisfaction and loyalty.
- Streamlined guest check-in and check-out processes, enhancing overall guest experience.
- Processed room charges and maintained smooth front desk operations to support timely service.
- Provided personalized customer service to enhance guest experience in the hospitality setting.
Team Member
McAlister’s Deli
Hot Springs
08.2008 - 02.2009
- Prepared and served food items promptly, contributing to a positive dining experience.
- Maintained cleanliness and operational efficiency during peak service hours to support team productivity.
- Processed customer orders and managed payment transactions, ensuring accuracy and customer satisfaction.
Mutual Teller
Oaklawn Racing & Gaming
Hot Springs
01.2006 - 07.2008
- Handled cash transactions, ensuring accuracy and maintaining balanced registers to support operational integrity.
- Processed wagers and payouts with precision and accuracy.
- Provided customer service in fast-paced gaming environment, ensuring satisfaction and engagement.
Maintenance / Housekeeping
Oaklawn Racing & Gaming
Hot Springs
04.2005 - 01.2006
- Maintained cleanliness of public areas before opening and during operational hours to enhance guest experience.
- Assisted in general maintenance and housekeeping tasks to sustain high facility standards.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Graduate -
Lake Hamilton High School
Hot Springs, Arkansas01.1998
Skills
- Point of sale systems
- Cash handling
- Inventory management
- Customer relationship management
- Problem solving
- Team leadership
Timeline
Cashier
JC Penney
06.2021 - 02.2023
Baker
Harps Grocery Store
06.2020 - 06.2021
Guest Services Coordinator
Mid-America Science Museum
03.2015 - 06.2020
Front Desk / Guest Services
Baymont Inn & Suites
04.2009 - 03.2014
Team Member
McAlister’s Deli
08.2008 - 02.2009
Mutual Teller
Oaklawn Racing & Gaming
01.2006 - 07.2008
Maintenance / Housekeeping
Oaklawn Racing & Gaming
04.2005 - 01.2006
Graduate -
Lake Hamilton High School