Mandy Oaks
Apple Creek,OH
Summary
Diligent in Customer service with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
19
19
years of professional experience
Work History
Waitress
Red Lobster Restaurant
Wooster, OH
03.2016 - 04.2026
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Trained new staff on restaurant protocols and customer service standards.
- Assisted in inventory management, tracking supplies to minimize waste.
- Implemented upselling techniques, contributing to increased sales revenue.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Cook/Server/Cashier
Main Street Pizza And Subs
Holmesville, OH
01.2007 - 2016
- Prepared and cooked a variety of menu items to meet quality standards.
- Maintained cleanliness and sanitation of kitchen equipment and work areas.
- Assisted in inventory management, ensuring proper stock levels for ingredients.
- Collaborated with team members to enhance food preparation efficiency.
Education
High School Diploma -
Waynedale High School
Apple Creek, OH05.2006
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Hospitality service expertise
- Payment processing
- Memory retention
- Time management
- Upselling techniques
- Point of sale operation
- Trainer
- Great with new Technology
- Great with a POS system
- Friendly
- People person
Accomplishments
- Trusted trainer responsible for onboarding and developing new servers
Timeline
Waitress
Red Lobster Restaurant
03.2016 - 04.2026
Cook/Server/Cashier
Main Street Pizza And Subs
01.2007 - 2016
High School Diploma -
Waynedale High School