Mandy Ovalle

• Managed 30+ pancreatic patients and 4 Lunar patients, providing consistent follow-up, in-home visits, and patient education to optimize therapy adherence.
• Extended patient treatment duration by 3+ months compared to prior coverage through proactive engagement and personalized coaching.
• Developed DSS-specific SIV presentation slides and presented at Pancreatic Cancer Strategic Council and Lunar2 Investigator Meetings, influencing clinical and commercial strategy.
• Collaborated with Territory Managers, CRSs, and MSLs during Site Initiation Visits, ensuring seamless trial execution.
• Created internal initiatives including the Bridge Program and Sneak Peek program to enhance coverage and trial engagement.
• Trained and mentored new DSS team members, serving as an informal Senior DSS.
• Partnered with Clinical Operations to improve SAP functionality and operational efficiency.

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• Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
• Facilitated communication between departments to enhance project alignment and execution.

• Supported 22 physicians in case management and discharge planning; received ASPEN Award for exceptional patient service.