Mandy Perrigon
Kansas City,MO
Summary
Results-oriented nursing and physician leader with 14 years of experience in inpatient and outpatient settings across multiple service lines. Skilled in developing and implementing safety strategies, fostering a culture of accountability, and ensuring regulatory compliance. Proven ability to lead cross-functional teams, analyze healthcare data, and drive initiatives that enhance patient outcomes and organizational performance. Adept at driving change and increasing patient safety through the development of a strong team, vision, and operational plans that utilize relationships with other departments and facilities to achieve goals.
Overview
15
15
years of professional experience
Work History
Director of Patient Safety
Belton Regional Medical Center
06.2022 - Current
- Supports the development and execution of the organizational operational plan through the implementation of strategy, policy, direction and action plans while managing the day-to-day operations of the patient safety and quality department
- Coordinates, implements and oversees the development of comprehensive safety initiatives, with the ultimate goal of reducing medical errors and adverse events
- Increased Sep-1 results from 2023Q4 53.57% to 2024Q3 75%
- Successfully reduced Overall Complications from 0.55% 2023Q4 to 0.23% 2024Q3
- Successfully reduced Overall Mortality from 0.96% 2023Q4 to 0.64% 2024Q3
- Successfully reduced inpatient falls from baseline 5.49/1000 patient days 2023Q3 to 0.75/1000 patient days 2023Q4
- Collaborating with department leaders to sustain a culture of safety. CSIP Clinical Safety Improvement Program 2024: IHI - National Action Plan to Advance Safety and ED to Med-Surg Handoff
- Oversee incident reporting systems, ensuring timely investigation and resolution of safety events utilizing Safety Vigilanz
- Facilitate Root Cause Analyses (RCAs), Serious Safety Events (SSEs), and Failure Mode and Effects Analysis (FMEAs) to identify risks and implement corrective actions
- Monitor compliance with Joint Commission, CMS, and other regulatory requirements, preparing for and managing surveys and audits
Director of Physician Services, Oncology Service Line
Kansas City Market (HCA)
03.2021 - 06.2022
- Directs clinic operations and P&L management of three (3) Oncology group practices including specialties Medical Oncology, Bone Marrow Transplant, Radiation Oncology, Gynecologic Oncology, and Breast Surgical Oncology
- Developing relationships with HCA hospital executives and partnering with Sarah Cannon Cancer Institute to develop and implement growth strategies
- Assesses current practices to identify gaps in healthcare delivery to optimize utilization of current systems to include eM, hardware, software and billing practices
- Partnering with oncologists across the Kansas City market to identify data driven best practices and managing provider education to effect Key Performance Indicators (KPIs)
- Advisory Board Council Chair
- Directly managed deployment, call schedules, and provider recruitment
- Patient Access: Expanded patient access for oncology specialties by successfully recruiting and hiring nine clinical providers
- Expanded medical oncology and specialty clinic operations to various outreach clinic locations including Olathe, St Joseph, North Kansas City, Grain Valley, Stormont Vale and Cass County
Associate Director Critical Care Services
Menorah Medical Center
10.2019 - 03.2021
- Selected for highly competitive Director Development Program, a Signature Series offering of the HCA Healthcare Leadership Development Institute
- Led multi-disciplinary team to implement Proning Therapy in ICU - Q1 2020
- Leadership Development: Implemented ICU Charge Nurse development, Mentored Nurse Manager on Surgical Specialty unit
- COVID-19 ICU Surge Plan Committee
- Led conversion of 5 medical-surgical units into critical care COVID units due to surges
- Assisted senior leadership in managing all aspects of operations.
Clinical Nurse Manager, Cardiac Telemetry
Research Medical Center
11.2015 - 10.2019
- Primary responsibilities include oversight and management of Inpatient Cardiac Telemetry Unit
- Increasing HCHAPS, expanding service lines, mentoring staff through career mapping
- Mentored three Clinical Nurse Coordinators into Clinical Nurse Manager positions at RMC in 2018 and 2019
- Increased employee engagement survey results from 36% in 2017Q3 to 70% in 2018Q2
- Increased Overall HCHAPS Rating to the 75th percentile 2018Q3
- Successfully reduced RN turnover from 40% 2018Q1 to 17.90% 2018Q4
- Successfully reduced turnover from 40.10 2018Q1 to 18.50% 2018Q4
- Managed project to divide one 58-bed telemetry unit into two 29-bed Telemetry units driven by employee feedback from employee rounding
- Increased Cardiology Service lines with our Structural Heart program by working with CEO, CNO and Plant Ops to: Install hardwired monitors in six rooms; Reduce patient/RN ratios; Gain efficiency by facilitating process for immediate Post-OP TAVR, Mitral Clip and Watchmen patients to bypass ICU for admission directly onto 4 Central Cardiac Telemetry unit
Critical Care RN Travel Assignments
Parallon Workforce Management Solutions, HCA Healthcare
11.2012 - 11.2015
Critical Care Float Pool
Research Medical Center
08.2010 - 11.2012
Education
MSN - Nursing and Healthcare Leadership
Galen College of Nursing
11-2026
Bachelor of Science in Nursing - CCNE Accreditation
Research College of Nursing and Rockhurst University
Kansas City, MO08.2010
Bachelor of Liberal Arts -
University of Missouri-Kansas City
Kansas City, MO05.2008
Skills
- Relationship building
- Change management
- Legal and regulatory compliance
- Performance evaluation and monitoring
- Patient Advocate
- Decision-making
Committees
- Patient Safety Council
- Chair Quality Improvement Council Co-Chair
- Zero Harm Committee Chair
- Falls Committee Chair
- Code Bert Committee Co-Chair
- IPASS Committee Chair
- HCA BRMC Telemetry Champion
- HCA Unit of Distinction Champion, 2023-2024
Additional Education and Certificates
- Director Development Program 2020 Cohort member | HCA Leadership Institute
- Quality University, 2023
- Just Culture Champion Certification, 2024
Timeline
Director of Patient Safety
Belton Regional Medical Center
06.2022 - Current
Director of Physician Services, Oncology Service Line
Kansas City Market (HCA)
03.2021 - 06.2022
Associate Director Critical Care Services
Menorah Medical Center
10.2019 - 03.2021
Clinical Nurse Manager, Cardiac Telemetry
Research Medical Center
11.2015 - 10.2019
Critical Care RN Travel Assignments
Parallon Workforce Management Solutions, HCA Healthcare
11.2012 - 11.2015
Critical Care Float Pool
Research Medical Center
08.2010 - 11.2012
Bachelor of Science in Nursing - CCNE Accreditation
Research College of Nursing and Rockhurst University
Bachelor of Liberal Arts -
University of Missouri-Kansas City
MSN - Nursing and Healthcare Leadership
Galen College of Nursing
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