Mandy Phillips

• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Stepped into the role of hiring and personnel for the whole club.
• Set schedules for 15-45 associates of several areas by planning and designating shifts and hours.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Provide excellent customer service
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Perform monthly audits and inventories.
• Create work orders.
• Place supply orders.

• Plan for production to increase sales.
• Train new associates and supervisors.
• Maintained a clean and safe working environment.
• Perform monthly audits and inventories.
• Hire and onboard new associates.
• Make and execute holiday plans.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Set schedules for 20-25 associates by planning and designating shifts and hours.
• Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
• Create and research work orders to ensure equipment is working properly.
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Exceeded production forecast.

Controlled wages and food cost

Conducted monthly inventories and audits.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Maintained safe and clean departments.

Increased sales.

Provided exemplary member service.

Made and executed holiday plans.

Coach for development.

Handled problematic customers to maintain excellent customer service.

Developed and implemented strategies to increase sales and profitability.

Upheld cleanliness standard.

Controlled safe and made daily bank deposits.

Focused on fast and friendly service.

Keyed schedules and stayed under forecasted budget.

Controlled food cost.

Placed grocery and dry storage orders.

Managed hiring and onboarding.