Amanda Ruff
Brandon,FL
Summary
Skilled manicurist and pedicurist with background in providing high quality nail care services, including gel, high end pedicures, and massage techniques. I possess strong knowledge of hygiene practices and skin care, ensuring safe and satisfying experiences for clients. Demonstrated ability to build relationships with customers, leading to increased repeat business. Successfully maintained clean, organized work environment contributing to overall customer satisfaction and positive team atmosphere. Very committed to maintaining excellence for any number of customers and creating and maintaining relationships with customers.
Overview
10
10
years of professional experience
Work History
Nail Technician
Bijou Nail Bar
Brandon, FL
02.2024 - Current
- Followed health regulations regarding sanitation practices throughout the salon.
- Maintained a smooth flow of services for clients booked with multiple technicians
- Consulted with each client before every service to ensure customer satisfaction
- Providing a relaxing experience for clients within a happy work area.
- Utilized customer feedback to improve services offered at the salon.
- Conducted calls to remind patients of upcoming appointments.
- Resolved customer complaints in a professional manner.
- Assisted in scheduling, rescheduling, and canceling appointments for clients and customers.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Met with clients to discuss needs, service preferences and special requests.
- Educated clients on proper nail care techniques.
- Provided manicures, pedicures and nail treatments to clients.
Customer Service Representative
Giorgio’s Beauty Supply
Brandon, FL
07.2023 - 01.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and help needed.
- Developed positive relationships with customers through friendly interactions.
Full Specialist Esthetician
Daydreams Spa
Brandon, FL
05.2020 - 04.2022
- Maintained a smooth flow of services for clients booked with multiple technicians
- Consulted with each client before every service to ensure customer satisfaction
- Providing a relaxing experience for clients within a happy work area.
- Utilized customer feedback to improve services offered at the salon.
- Conducted outbound calls to remind patients of upcoming appointments.
- Resolved customer complaints in a professional manner.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
Customer Service Representative
Publix
Lithia, Florida
10.2018 - 03.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
Nail Technician
Signature Nails
, FL
10.2018 - 03.2020
- Followed health regulations regarding sanitation practices throughout the salon.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
- Developed creative designs on nails using a variety of colors and materials.
Nanny
N/A
Lithia, FL
01.2018 - 10.2018
- Able to make close and trusting relationships with parents and children
- Able to cope with unexpected situations and stay calm under pressure
- Dependable to arrive on time.
Waitress
Little Greek Resteraunt
08.2016 - 11.2017
- Checked with customers to ensure that they are enjoying their meals and take action to correct any problems
- Communicate with customers to resolve complaints to ensure satisfaction
- Successful in multitasking while remaining calm and courteous in fast-paced environments
- Thorough knowledge of the menu
- Skilled in anticipating, identifying and fulfilling guest needs and clarifying special order.
Clerk/Customer Service Representative
Winn Dixie
06.2015 - 05.2016
- Proactively acknowledged, greeted and assisted customers in the store with a timely manner
- Managed the register under guidelines and handled all transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Full Specialist Esthetician -
The Aveda Institute
Clearwater, FL08-2018
Some College (No Degree) -
Hillsborough Community College
Plant City, FLHigh School Diploma -
Newsome High School
Lithia, FL06-2016
Skills
- Customer service
- Organized
- Team player
- Hard working
- Luxury spa services
- Appointment management
- Product and service upselling
- Sterilization procedures
Timeline
Nail Technician
Bijou Nail Bar
02.2024 - Current
Customer Service Representative
Giorgio’s Beauty Supply
07.2023 - 01.2024
Full Specialist Esthetician
Daydreams Spa
05.2020 - 04.2022
Customer Service Representative
Publix
10.2018 - 03.2020
Nail Technician
Signature Nails
10.2018 - 03.2020
Nanny
N/A
01.2018 - 10.2018
Waitress
Little Greek Resteraunt
08.2016 - 11.2017
Clerk/Customer Service Representative
Winn Dixie
06.2015 - 05.2016
Full Specialist Esthetician -
The Aveda Institute
Some College (No Degree) -
Hillsborough Community College
High School Diploma -
Newsome High School