Mandy Sowden
BJ's Wholesale
Clarksboro,NJ
2027
years of professional experience
Professional in member services equipped with strong background in customer support and relationships. Proven ability to handle member inquiries and resolve issues efficiently, contributing to enhanced customer experience. Focused on team collaboration and achieving results, while adapting to changing needs. Known for excellent communication and problem-solving skills.
Work History
Member Service Associate/ SCO / Cash Office / AP
2 Years 1 Month- Assisted members with account questions, service requests, and issue resolution at the service desk.
- Supported cross-departmental initiatives aimed at streamlining processes related to membership maintenance or renewal.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed returns, exchanges, and membership transactions using point-of-sale systems.
- Resolved billing and order concerns.
- Supported checkout operations, cash handling, and payment verification consistently.
- Lead all frontline employees on a daily basis, (cashiers, membership desk, door associates, etc
- Assisted in AP with weekly inventory, making sure all high items are accounted for and secure
- Trained new personnel regarding company operations, policies and services.
- Ran the cash office which includes, handling large deposits, figuring out shortages/ overages, ordering cash and training other associates
Sight Superviser
- Supervised daily jobsite operations, aligning crews with project schedules and safety requirements.
- Coordinated subcontractors and labor assignments to maintain workflow across active construction sites.
- Enforced OSHA safety practices, conducting inspections and correcting hazards promptly.
- Monitored work quality, verifying installations met specifications and project standards.
- Communicated progress, issues, and material needs to project management and clients.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Warehouse Clerk
1 Year 8 Months- Liaised with Warehouse and Customer Service Departments to address customer orders and issues.
- Verifies all orders and records shipping and receiving information
- Ensures proper handling of customer adjustments on outbound orders and incoming product
- Completes shipping and receiving orders including necessary labels and stickers.
- Maintains customer records by updating account information, inbound receiving's, outbound orders, work orders, adjustments and inventory checks.
- Resolved product and service issues by clarifying complaints, identifying root causes, and expediting solutions while ensuring timely follow-up.
- Confers with customers by telephone, email, fax, to provide information about products and services, to take or cancel orders and appointments, or to obtain details of complaints.
- Refers unresolved customer grievances to designated departments for further investigation
- Uses problem solving skills, has excellent attention to detail and good organizational skills
Director of Sales and Catering
1 Year 8 Months- Coordinated group bookings, proposals, resumes, contracts, and related tasks daily to ensure seamless event execution
- Managed all sales and banquet staff and was responsible for their daily
- Managed logistics for group bookings to ensure seamless execution. and rooming lists and worked closely with the Front Desk and Housekeeping Departments to ensure a smooth check in and exceptional and memorable stay for our guests
- Developed guest reward programs to enhance loyalty and increase return rates among new and existing guests
- Handled group details and rooming lists and worked closely with the Front Desk and Housekeeping Departments to ensure a smooth check in and exceptional and memorable stay for our guests
- Helped to create various guest “reward” programs to ensure a high return rating with new and existing guests
- Participated in weekly Revenue and Staff Meetings with Hotel General Manager and other department Managers
- Oversaw daily sales operations to ensure targets were met. and banquet staff and was responsible for their daily
Grocery Manager
6 Months- Directly responsible for the following areas of the store-grocery, freezer/cooler, produce, floral and taste and tip department
- Coordinated weekly employee shifts to ensure adequate coverage in various store areas
- Conducted interviews, hired, oriented, terminated employees, and provided coaching and counseling.
- Engaged in the Manager on Duty program.
- Oversaw ordering, inventory management, pricing integrity, merchandising, display placement, and cleanliness while adhering to food safety laws and operational processes
- Adhered to the company sales and production planning standards and guided the department to meet the performance standards outlined in the work plan.
Member Service Manager
2 Years 3 Months- Conducted daily sales calls, managed merchandising in departments, collaborated with vendors, organized truck load sales, and coached team leads and employees for career advancement.
- Interviewed, hired, oriented, and terminated employees.
- Coordinated scheduling for customer service desk, business office, pharmacy, cashiers, door greeters, cart associates, gas station, and jewelry and tire and battery departments.
- Strengthened member relationships to foster loyalty and engagement and customer loyalty
- Engaged in new business development and attended weekly and monthly management meetings.
Sales and Catering Manager
1 Year 6 Months- Coordinated group bookings, proposals, group resumes, contracts, and related tasks daily to streamline event planning
- Handled group details and rooming lists and worked closely with the Front Desk and Housekeeping Departments to ensure a smooth check in and exceptional and memorable stay for our guests
- Managed the preparation of Banquet/Meeting guests for all upcoming events
- Developed guest reward programs to enhance guest loyalty and increase return rates for new and existing guests
- Coordinated banquet and meeting arrangements for upcoming events
- Participated in hotel “Lobby Lizard” and “Manager on Duty” programs
- Participated in weekly Revenue and Staff Meetings with Hotel General Manager and other department Managers
Education
High School Diploma
Skills
Customer service
Complaint handling
Issue resolution
Membership sales
Service promotion
Relationship building
Time management
Multitasking
Teamwork and collaboration
Problem-solving skills
Goal-oriented mindset
Section name
- References available upon request.
Timeline
Member Service Associate/ SCO / Cash Office / AP
BJ's Wholesale
10.2024 - CurrentRead More
Warehouse Clerk
Mullica Hill Group
11.2014 - 07.2016Read More
Director of Sales and Catering
Runnemede Inn & Suites
10.2012 - 06.2014Read More
Grocery Manager
Sam’s Club
09.2011 - 03.2012Read More
Member Service Manager
Sam's Club
06.2009 - 09.2011Read More
Sales and Catering Manager
Holiday Inn Hotel & Suites
12.2007 - 06.2009Read More
Sight Superviser
Dave's Construction Inc.
2022 - 09.2024Read More
Gloucester High School
High School Diploma
Read More