Mandy Stauffer

Leonard,TX

Summary

Clinical Manager with over 15 years of frontline patient experience. Skilled at conflict resolution while always maintaining a warm smile and friendly demeanor. Team builder who is acutely attentive to employees’ and guests’ needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.

Clinical professional with proven record of managing clinical operations and improving patient outcomes. Advanced knowledge in healthcare protocols complemented by collaborative approach to team management. Reliable in adapting to dynamic healthcare environments and dedicated to achieving optimal results through strategic planning and execution.

Overview

2025

years of professional experience

Work History

Clinical Manager (HR Title: Clinical Supervisor)

Cascade Cardiology

Salem, OR

04.2022 - 09.2024

Managed clinical operations ensuring enhanced patient care and streamline processes.
Developed, updated and implemented policies, plans, practices and programs in several departments and company based.
Developed and implemented quality improvement initiatives to optimize service delivery.
Managed interdisciplinary teams ensuring compliance with regulatory standards and best practices.
Oversaw scheduling and resource allocation to maximize operational efficiency in cardiology services.
All Human Resources responsibilities.
Ensured all payments are processed accurately, in a timely manner and in compliance.
Processed payroll for all staff including physicians.
HIPPA compliance officer. Ensuring the process was in accordance with HIPAA and that all staff was annual trained.
Managed 60 employees with various personalities and from different cultures for a 6-physician practice.

Executive Assistant

Green Acres Landscape Inc.

Salem, Oregon

01.2012 - 01.2015

Supervised and trained office staff, helped resolve staff conflicts. Daily financial reporting. In charge of customer reviews and satisfaction after installation, services and collections. QuickBooks invoices including accounts payable and receivable. Assist project manager and CEO on estimates for commercial projects. Worked with marketing team on campaign to increase guest bookings. Assisted accountant with accounting tasks. Handled in-person guest complaints. Community outreach involving several charity event organization and collaboration. Volunteer and represent company at Boys and Girls Club and other community organizations.
Managed correspondence, prioritizing urgent matters and maintaining confidentiality.
Developed and maintained filing systems, enhancing document retrieval efficiency.
Assisted in project management, tracking timelines and deliverables for multiple initiatives.

Senior Patient Access Specialist (Lead)

Salem Hospital

Salem, Oregon

2006 - 10.2014

Responsible for general and clerical tasks, organization of office, excellent patient engagement, billing and collections, hiring and training personnel, project manager including monthly lean projects and problem-solving projects. Improve staff performance through training, attention to detail and empathetic problem-solving methods. Assist with the preparation of staff assessments. Resolve staff and guest conflicts in a professional courteous manner. Inventory and order business supplies.
Admin tasks as needed including scheduling, check-ins, answering phones and responding to email. Working with community physicians and offices to coordinate continuing care.
Developed and implemented standard operating procedures for front desk staff training and performance evaluation.
Collaborated with department heads to streamline processes and improve interdepartmental communication efficiency.
Managed patient scheduling and registration processes to enhance operational efficiency.
Ensured accurate collection of patient information for insurance verification and financial counseling.
Streamlined appointment workflows, improving patient access to necessary healthcare services.
Analyzed access metrics to identify trends and implement process improvements for patient flow.

Education

Bachelor of Science - Business Administration – Healthcare Administration

Colorado Technical University

Colorado Springs, CO

11-2019

Skills

Budget Management (daily budget, project budget, annual budgets)
Highly Proficient in management and business operations
Friendly, courteous, and service oriented
Poised under pressure
Insurance background for payments and reimbursements
Train and coach staff
Recruit and Hire Talented and dedicated staff
Quality Assurance
Effective written and verbal communicator
Cataloged monthly schedules and delegated tasks as necessary
Executed venders and meetings
Established Standard of Work Protocols and duties among staff
Clinical leadership
Training and mentoring
Staff supervision
Staff scheduling

CONTACT

PHONE: 503-586-8755
EMAIL: mandystauffer@gmail.com

Timeline