Mandy Tingley
Camanche,IA
Summary
Knowledgeable management with over eigtheen years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
Work History
Bar Owner/Manager
Hides Inn
Camanche, IA
06.2022 - 02.2024
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Analyzed sales data to identify trends in customer preferences.
Shift Manager
Buffalo Wild Wings
Clinton, IA
08.2016 - 02.2022
- Coached employees on interactions with customers to drive exceptional service.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Reinforced rules to promote superior employee performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Assisted in resolving escalated customer service issues in a timely manner.
- Observed and monitored utilization of equipment.
- Identified needs of customers promptly and efficiently.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Taught staff upselling techniques to meet revenue targets.
Education
Some College (No Degree) - Nursing
Clinton Community College
Clinton, IASkills
- Licensing Regulations
- Menu Development
- Facility Maintenance
- Effective Leadership
- Beverage Knowledge
- Employee Scheduling
- Employee Development
- Business Administration
- Sales Oversight
- Strategic Planning
- Quality Assurance
- Employee Training
- Staff Management
- Customer Service
- Business Planning
- Financial Management
- Vendor Relationship Management
- New Business Development
- Issue Resolution
- Social Media Marketing
- Staff Hiring
- Financial Planning
Timeline
Bar Owner/Manager
Hides Inn
06.2022 - 02.2024
Shift Manager
Buffalo Wild Wings
08.2016 - 02.2022
Some College (No Degree) - Nursing
Clinton Community College
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