Amy Viens
North Providence
Summary
Experienced professional with strong focus on team collaboration and achieving results. Skilled in business management, customer service, and staff training. Adaptable and reliable, capable of navigating changing needs and delivering consistent outcomes. Proven ability to enhance customer satisfaction and operational efficiency.
Proven ability to manage documentation and data entry tasks with high accuracy and efficiency. Known for teamwork and adaptability, ensuring seamless operations and consistent results. Proficient in record management and administrative support, with focus on reliability and flexibility.
Overview
30
30
years of professional experience
Work History
Bar Owner
Bradley Cafe
Providence, RI
08.2015 - 03.2026
- Overseeing a staff of 16 employees
- Established efficient bar operations, ensuring exceptional customer service and satisfaction.
- Developed and implemented training programs for staff.
- Managed inventory systems to optimize stock levels and reduce waste effectively.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Branch Operations Manager
Santander Bank
Providence, RI
06.1996 - 03.2017
- Streamlined branch operations, enhancing service delivery and customer satisfaction.
- Managed team performance, fostering a culture of accountability and continuous improvement.
- Implemented operational policies to ensure compliance with regulatory standards and internal controls.
- Developed training programs for staff, improving efficiency and process adherence across branches.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Johnston Senior High School
Johnston, RISkills
- Effective leadership
- Employee scheduling
- Small business operations
- Licensing regulations
- Tax compliance
- Relationship building
- Verbal and written communication
- Customer relations
Timeline
Bar Owner
Bradley Cafe
08.2015 - 03.2026
Branch Operations Manager
Santander Bank
06.1996 - 03.2017
High School Diploma -
Johnston Senior High School