Michael Bosiljevac
Papillion,NE
Summary
A seasoned professional with a proven track record of operational excellence and effective leadership, particularly at Papio Pub where I negotiated favorable terms, enhancing staff performance and customer satisfaction. Skilled in vendor relations and strategic visioning, I excel in driving business growth and fostering strong customer relationships.
Overview
11
11
years of professional experience
Work History
Bar Owner
Papio Pub
11.2022 - 06.2024
- Cultivated strong relationships with suppliers, negotiating favorable pricing and terms for products and services.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
- Enhanced staff performance through regular feedback and coaching sessions that fostered a culture of continuous improvement.
- Managed staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
Business Owner
Bitedge Tech Co.
03.2020 - 08.2022
- Brokered power purchase agreements between energy companies and a variety of clientele
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Computer Technician
Riverside Technology
06.2018 - 05.2020
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
Lead Computer Technician
Redeemed Computers
02.2019 - 01.2020
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Held final approval on diagnostic testing results for new and in-use Computers to be put on display.
- Monitored ticket resolution rates, confirming quick, and effective technical service call outcomes.
- Maintained accurate records of malfunctions, installations and service calls according to company guidelines.
Product Specialist
Baxter Volkswagen
07.2016 - 01.2018
- Assisted with demonstrations for Volkswagen vehicles to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to product specialist junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Warehouse Worker
Best Buy
06.2013 - 07.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Education
No Degree - Computer Science
University of Nebraska At Omaha
Omaha, NENo Degree - Computer Science
Northeast Community College
Norfolk, NEHigh School Diploma -
Papillion La Vista Senior High School
Papillion, NESkills
- Effective Leadership
- Health and safety
- Employee Scheduling
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
Timeline
Bar Owner
Papio Pub
11.2022 - 06.2024
Business Owner
Bitedge Tech Co.
03.2020 - 08.2022
Lead Computer Technician
Redeemed Computers
02.2019 - 01.2020
Computer Technician
Riverside Technology
06.2018 - 05.2020
Product Specialist
Baxter Volkswagen
07.2016 - 01.2018
Warehouse Worker
Best Buy
06.2013 - 07.2016
No Degree - Computer Science
University of Nebraska At Omaha
No Degree - Computer Science
Northeast Community College
High School Diploma -
Papillion La Vista Senior High School