Michael Bosiljevac
Papillion,NE
Summary
A seasoned professional with a proven track record of operational excellence and effective leadership, particularly at Papio Pub where I negotiated favorable terms, enhancing staff performance and customer satisfaction. Skilled in vendor relations and strategic visioning, I excel in driving business growth and fostering strong customer relationships.
Overview
11
11
years of professional experience
Work History
Bar Owner
Papio Pub
129 N. Washington St. Papillion NE 68046
11.2022 - 06.2024
- Cultivated strong relationships with suppliers, negotiating favorable pricing and terms for products and services.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
- Enhanced staff performance through regular feedback and coaching sessions that fostered a culture of continuous improvement.
- Managed staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
Business Owner
Bitedge Tech Co.
03.2020 - 08.2022
- Brokered power purchase agreements between energy companies and a variety of clientele
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Computer Technician
Riverside Technology
748 N 109th Ct, Omaha, NE 68154
06.2018 - 05.2020
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
Lead Computer Technician
Redeemed Computers
5030 N 72nd St, Omaha, NE 68134
02.2019 - 01.2020
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Held final approval on diagnostic testing results for new and in-use Computers to be put on display.
- Monitored ticket resolution rates, confirming quick, and effective technical service call outcomes.
- Maintained accurate records of malfunctions, installations and service calls according to company guidelines.
Product Specialist
Baxter Volkswagen
17220 Burt St, Omaha, NE 68118
07.2016 - 01.2018
- Assisted with demonstrations for Volkswagen vehicles to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to product specialist junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Warehouse Worker
Best Buy
7949 Towne Center Pkwy, Papillion, NE 68046
06.2013 - 07.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Education
No Degree - Computer Science
University of Nebraska At Omaha
Omaha, NENo Degree - Computer Science
Northeast Community College
Norfolk, NEHigh School Diploma -
Papillion La Vista Senior High School
Papillion, NESkills
- Effective Leadership
- Health and safety
- Employee Scheduling
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
Timeline
Bar Owner
Papio Pub
11.2022 - 06.2024
Business Owner
Bitedge Tech Co.
03.2020 - 08.2022
Lead Computer Technician
Redeemed Computers
02.2019 - 01.2020
Computer Technician
Riverside Technology
06.2018 - 05.2020
Product Specialist
Baxter Volkswagen
07.2016 - 01.2018
Warehouse Worker
Best Buy
06.2013 - 07.2016
No Degree - Computer Science
University of Nebraska At Omaha
No Degree - Computer Science
Northeast Community College
High School Diploma -
Papillion La Vista Senior High School