Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Aleshia hoover

Aleshia hoover

Lincoln,MI

Summary

Dynamic bar owner at Northwoods Pub & Grub, skilled in effective leadership and operational efficiency. Successfully enhanced customer relations through innovative marketing strategies, increasing brand visibility and customer loyalty. Proven ability to train and motivate staff, fostering a culture of excellence and teamwork while ensuring compliance with health and safety regulations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bar Owner

Northwoods Pub & Grub
Lincoln, MI
10.2022 - 05.2025
  • Managed daily operations, ensuring compliance with health and safety regulations.
  • Developed and implemented efficient inventory management practices to reduce waste.
  • Trained staff on customer service protocols to enhance guest experience.
  • Oversaw scheduling and staffing to optimize service during peak hours.
  • Implemented marketing strategies to increase brand visibility within the community.
  • Analyzed sales data to identify trends and adjust offerings accordingly.
  • Collaborated with local businesses to create co-promotional opportunities that increased visibility for both parties within the community.
  • Analyzed sales data to identify trends in consumer preferences, adjusting menu offerings accordingly to maximize profitability.
  • Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
  • Cultivated strong relationships with suppliers, negotiating favorable pricing and terms for products and services.
  • Implemented employee training programs focused on product knowledge, sales techniques, and customer service skills to improve overall team performance.
  • Enhanced bar atmosphere with well-chosen music, lighting, and decor to create a welcoming environment for patrons.
  • Enhanced staff performance through regular feedback and coaching sessions that fostered a culture of continuous improvement.
  • Managed staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
  • Increased customer base by implementing creative marketing strategies and engaging social media presence.
  • Developed a diverse drink menu featuring innovative cocktails and high-quality spirits to attract a wider clientele.
  • Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
  • Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
  • Optimized bar layout for increased efficiency in serving guests while maintaining an inviting ambiance conducive to socializing between patrons.
  • Ensured consistent financial performance by closely monitoring revenues, expenses, and budget allocations.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
  • Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
  • Established security protocols to ensure the safety of guests and employees while maintaining a fun atmosphere conducive to enjoyable nightlife experiences.
  • Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
  • Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Wear House

UPS
Flint, MI
01.2020 - 07.2021

I was a wear House worker I loaded and un loaded trucks

Cosmology

Serendipity Spa
Frankenmuth, MI
01.2019 - 10.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Parts Delivery Driver

Auto Zone Auto Parts
Davison, MI
01.2010 - 01.2011
  • Delivered auto parts efficiently to various locations, ensuring timely service and customer satisfaction.
  • Managed inventory levels, accurately tracking items for optimal stock maintenance.
  • Operated delivery vehicle safely while adhering to traffic regulations and company policies.
  • Assisted customers by providing product information and recommendations during deliveries.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
  • Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
  • Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.

Education

High School Diploma - Ged

Zimmermen
Flint, MI

Skills

Effective leadership

Health and safety

Beverage making

Employee scheduling

Waste reduction

Facility maintenance

Small business operations

Verbal and written communication

Relationship building

Customer relations

Client service

Staff management

Staff hiring

Team oversight

Business planning

Marketing

Talent development

Business marketing

Market trend awareness

Social media control

Marketing tactics

Hiring and staffing

Teamwork

Teamwork and collaboration

Customer service

Problem-solving

Time management

Attention to detail

Problem-solving abilities

Multitasking

Multitasking Abilities

Reliability

Excellent communication

Organizational skills

Team collaboration

Team leadership

Active listening

Effective communication

Adaptability and flexibility

Decision-making

Customer service management

Effective leader

Operational efficiency

Staff training/development

Team building

Task prioritization

Employee motivation

Self motivation

Certification

Went to cosmology school where I earned my cosmology license and still have

Timeline

Bar Owner

Northwoods Pub & Grub
10.2022 - 05.2025

Wear House

UPS
01.2020 - 07.2021

Cosmology

Serendipity Spa
01.2019 - 10.2019

Parts Delivery Driver

Auto Zone Auto Parts
01.2010 - 01.2011

High School Diploma - Ged

Zimmermen
Aleshia hoover